IT Support Engineer

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

As an IT Support Engineer, you will be responsible for the installation and configuration of both hardware and software, to ensure all users have sufficient resources.

This role will require a methodical and disciplined approach to problem solving at 2nd line support level, both face to face and remote, across a broad range of technologies.

You will be expected to provide support and cooperate with other teams to ensure all services are delivered within targets and to agreed standards.

The day to day work is interesting, challenging and fast paced amidst a hardworking and delivery focused company ethos. We hire people with a broad set of technical skills who are ready to tackle some of technology’s greatest challenges.

This role will be based onsite in our Denver, CO office.

The salary range for this position is $60,000 - $80,000 annually.

• Strong interpersonal and customer service skills.
• Excellent analytical and troubleshooting skills with good attention to detail.
• Strong written and verbal communication skills.
• Smart thinking and positive attitude.
• Ability to work independently with limited supervision.
• Commercial experience working in a service management function.
• Technical ability to support and maintain hardware and peripheral devices.
• Experience supporting Windows 11.
• Good knowledge of Microsoft 365.

• Resolving tickets at 1st and 2nd line level and escalating to 3rd line when necessary to gain the fastest resolution.
• Logging all tickets for locally reported incidents or requests.
• Commissioning, assigning, maintaining and decommissioning all desktop hardware including PCs, laptops and printers.
• Maintaining the asset register for new, reassigned and retired equipment, replenishing stock levels when necessary.
• Performing desk moves and ensuring all local PC locations are documented and updated.
• Responding quickly to virus alerts.
• Creating and maintaining Active Directory groups and applying to shared drives where required.
• Providing a remote hands service for Infrastructure hardware.

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.