IT Specialist

You’ll enable Chainguardians to do their best work through fast, kind support and low-friction IT that’s secure by default—meeting people where they are across time zones, tickets, Slack, and everything in between.

As an early IT Specialist at a remote-first, deeply technical company, you’ll be the human heartbeat behind our internal systems—keeping laptops, logins, and line-of-business tools humming while partnering closely with Security to keep our environment tight. You’ll triage, troubleshoot, and ship clear answers quickly, all while leveling up self-service and automation so the next person doesn’t have to ask. You’ll thrive if you enjoy wearing many hats, communicating with care, and building durable foundations as we scale.

• Prioritize excellent service in Slack, email, and our ticketing system—respond quickly, close the loop, and follow up with clear, accurate fixes.
• Own and improve our ticketing process: triage, categorize, SLAs, and clean documentation that helps everyone move faster.
• Troubleshoot across hardware, software, peripherals, and identity/access issues; resolve what you can and escalate crisply when needed.
• Write self-service docs and how-tos in Confluence so Chainguardians can help themselves next time.
• Acquire, image, and maintain endpoints (macOS & Linux); manage software installs, updates, and configurations.
• Manage hardware and software assets end-to-end through our MDM and security tooling; keep inventories accurate and lifecycle events clean.
• Partner with IT leadership to resolve complex or cross-functional issues; propose pragmatic solutions and drive them to closure.
• Ensure day-to-day compliance with IT/Security and company policies; help make “secure by default” the easy path.
• Participate in an on-call rotation (including occasional holidays) to keep the lights on and the team unblocked.
• Run a smooth employee lifecycle: onboard new Chainguardians with the right hardware, access, and tooling; collaborate closely with Talent/HR.
• Work with vendors to order, track, and ship hardware worldwide; own the last mile so Day 1 feels like a welcome, not a scavenger hunt.

• Experience in IT Support at a remote-first or startup environment; you’re comfortable with ambiguity and speed.
• Strong hands-on experience with macOS and working knowledge of Linux.
• Experience administering MDM (e.g., Jamf, Kandji, Fleet, or similar) and endpoint/security tooling.
• A practical understanding of IT Security best practices and a desire to improve them through process and automation.
• Excellent written and verbal communication—able to translate technical issues for non-technical audiences with empathy.
• Willingness to travel occasionally for team meetups or onsite needs.
• Self-starter who can switch between heads-down execution and team collaboration without dropping the thread.
• Curiosity, adaptability, and comfort wearing “many hats” as we grow.
• A builder’s mindset—motivated to create the internal systems and experiences that help a company scale.