IT Specialist

About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary
 

The IT specialist provides support for IT departments and end users ensuring that computer hardware, software, and networks work consistently and correctly. This includes processes such as system administration, computer setup/configuration, diagnosing computer issues (hardware/software), installing and upgrading systems (hardware/software), and troubleshooting IT equipment and software. The role works closely within the IT Team on all projects, software/process deployments, and new enterprise system implementations.

Job Responsibilities

• Quality, patient safety, and privacy are top priorities, made evident by your comprehensive and measurable support tactics

• Prioritizes incident response and service requests, ultimately solving end-users software and hardware issues through service desk best practices

• Key driver for navigating issues to their respective solutions or support teams

• Coach our team members through remote support with issue ticketing, virtual/phone, and chat channels.

• Ensures highest quality execution of our IT and Security compliance focused procedures

• Coordinate the creation and maintenance of our support knowledge, delivering self serve solutions aimed to increase our tech efficacy across the enterprise 

• Works closely with other IT team colleagues to troubleshoot and escalate issues related to network performance, hardware, software services, telecommunications, and security procedures.

• Actively participates in IT team initiatives, collaborating with team members implementing and refining Crossover Health’s Technology standards, policies, and procedures.

• Proactive in finding/solving problems before they negatively affect your users, and ultimately Crossover members.

• Performs other duties as assigned or requested.

Required Qualifications

• Associate’s or Bachelor’s degree in Information Systems, Communication, Education, or related field. 

• Minimum 3 years of helpdesk related experience

Preferred Qualifications

• Experience working in a clinical setting and/or with Healthcare Information Technology

• Demonstrated background in computer operations and troubleshooting

• Exhibits excellent attention to detail through written and verbal communication skills with the ability to comfortably work in time critical/high-pressure situations and environments

• General familiarity with: 

  • Desktop (ChromeOS, macOS, Windows, etc.) and mobile (iOS, Android) operating systems

  • Online productivity tools (Google Apps, Adobe, Atlassian, Microsoft, Customer support and notation tools, etc.)

• Able to work independently, but in collaboration with a larger team

 Physical Job Requirements

• Requires standing, walking and sitting for extended periods of time

• Requires corrected vision, hearing and speech within normal ranges

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The base pay range for this position is $26.40 to $34 per hour. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position may be eligible for an annual bonus opportunity and comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K.

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at [email protected].

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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