IT Operations Specialist- West Coast/Mountain Time

Reports To: Manager, IT Operations

Location: Remote US

Compensation Range: $70,000-$85,000 plus bonus and equity

*This is a fully remote position. Given the needs of our global team, we prefer availability to work hours consistent with the Pacific Time (PT) or Mountain Time (MT) zone*

What We Do:

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.

Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.

We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.

What You’ll Do: 

Huntress is seeking a skilled and proactive IT Operations Specialist to join our growing and dynamic IT team! In this vital role, you will be a cornerstone of our internal IT operations, providing advanced technical support, mentorship, and robust systems administration. You'll play a key role in managing and scaling our IT infrastructure and SaaS systems, while also acting as a trusted point of contact and escalation for employees facing technical issues across our global, 24x7 remote environment. Your responsibilities will span from troubleshooting complex hardware and software problems to proactively identifying recurring issues, improving IT processes, and ensuring the smooth operation and security of our IT environment. This position requires a strong technical aptitude, exceptional problem-solving skills, a passion for customer service, and the ability to contribute to a collaborative team environment while supporting Huntress's rapid growth.

Responsibilities:

• Provide comprehensive hardware and software support, utilizing remote tools to diagnose, troubleshoot, and resolve technical issues for employees; act as a point of escalation for complex or unresolved technical issues.
• Maintain, support, scale, and ensure the optimal performance, availability, and security of SaaS systems, hardware, and software applications.
• Implement and maintain system configurations, updates, and patches, ensuring adherence to Huntress security policies and security best practices.
• Own and administer specific IT systems or tools (e.g., license management platforms, mobile device management, remote access tools).
• Conduct regular system monitoring and performance optimization; analyze trends in helpdesk tickets and technical issues to proactively identify root causes and implement long-term solutions.
• Work closely with cross-functional teams and stakeholders to plan, execute, and implement system upgrades, enhancements, integrations, and training initiatives.
• Mentor and support junior HelpDesk Administrators by sharing knowledge, pairing on complex tickets, and reinforcing best practices.
• Evaluate and improve internal IT support processes and workflows to enhance effectiveness, efficiency, and security.
• Lead or contribute to IT-focused projects, offering insights from both systems and helpdesk perspectives, and assisting with rollouts of new tools or policies.
• Document and maintain accurate records of system configurations and changes; ensure all IT documentation (including end-user guides and system procedures) is continuously improved by identifying gaps, driving updates, and contributing new resources.
• Provide exceptional technical guidance, customer service, and support to end-users and employees globally.
• Assist in developing, implementing, and refining IT policies and procedures.
• Stay current with evolving security threats and IT best practices; propose updates or safeguards to existing policies or user workflows.
• Represent IT in cross-functional discussions and project meetings, acting as a liaison with other departments.
• Participate in internal audits or compliance initiatives by providing documentation, workflows, and system/process knowledge as needed.
• Provide a world-class new hire and onboarding experience from a technical perspective.
• Support the rapid growth of the organization from both a technical and customer service perspective.

What You Bring To The Team:

• Associate's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 5+ years of progressive experience in IT, with a strong background in both systems management and senior/escalation-level helpdesk support.
• Proven track record in providing comprehensive hardware and software support, with strong troubleshooting skills to diagnose and resolve complex technical issues efficiently.
• Experience in maintaining, supporting, and scaling SaaS applications and managing IT infrastructure components.
• Strong working knowledge of endpoint management, identity & access management (IAM), and/or Mobile Device Management (MDM) platforms.
• Solid understanding of security best practices for corporate and SaaS environments.
• Proficient knowledge of Windows 10/11 and macOS operating systems.
• Experience with Google Workspace (formerly G Suite).
• Demonstrated experience in mentoring peers or junior team members.
• Experience in process development, optimization, and improving operational workflows.
• Ability to own and administer IT tools or systems, including evaluation, configuration, and rollout.
• Excellent communication and interpersonal skills, with the ability to effectively convey technical information to both technical and non-technical individuals.
• Exceptional customer service skills and a proactive, solutions-oriented mindset.
• Strong organizational and multitasking abilities, with the capacity to prioritize and manage multiple tasks simultaneously in a fast-paced, remote environment.
• Growth-oriented, resourceful, and committed to staying up-to-date on IT support, cybersecurity, and user experience best practices.
• Certifications such as CompTIA A+, Security+, Network+, Microsoft 365 Associate, or Google IT Support Professional are a plus.

What We Offer: 

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans 
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees 
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance 
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. 

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.  

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations: 

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to [email protected]. Please note that non-accommodation requests to this inbox will not receive a response. 

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.

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