IT Operations & Trust Engineer

About Us

Standard Template Labs is a stealth-mode, AI-native startup reimagining the future of IT Service and Configuration Management. Backed by leading investors, we're leveraging AI, graph-based architecture, and exceptional design to transform how enterprises manage and engage with their technology ecosystems.

Role Overview

We’re looking for a hands-on, security-minded IT Operations Engineer who can own the reliability, compliance, and trust posture of our internal systems. You’ll manage everything from user provisioning and device security to compliance automation and continuous monitoring through platforms like Vanta.

This role blends traditional IT operations with modern trust and compliance automation: you’ll keep systems secure and compliant, maintain integrations across HR, Finance, and Engineering, and ensure the company is always audit-ready for SOC 2, ISO 27001, and AI-trust frameworks.

Key Responsibilities

Systems & Identity Management

• Administer and support core SaaS applications: Google Workspace, Notion, GitHub, Linear, Apple ABM, Okta/SSO, OnePassword, OpenAI/GPT, Claude, DocuSign, Ashby, Gusto, Ramp, LinkedIn Recruiter, BuiltIn.

• Manage user onboarding/offboarding, MFA, and access control through centralized identity management and SSO.

• Maintain device management (MDM) policies for encryption, patching, and asset tracking.

Security & Trust Automation

• Operate and maintain the Vanta (or equivalent) compliance automation platform to monitor controls and evidence freshness.

• Ensure continuous compliance across SOC 2, ISO 27001, and security frameworks — own control remediation and auditor readiness.

• Oversee security controls such as MFA enforcement, privileged access audits, and device encryption coverage.

• Partner with leadership to maintain the company’s Trust Report/Trust Center, including up-to-date documentation, certificates, and vendor reviews.

Automation & Workflow Engineering

• Build and maintain automations for onboarding/offboarding, data syncs, and system integrations using low-code tools or APIs.

• Document recurring processes and technical playbooks in Notion for scalability and audit traceability.

• Identify and automate manual compliance evidence collection tasks to improve efficiency.

Compliance & Vendor Management

• Support third-party risk management by reviewing vendor SOC 2 reports, tracking renewal dates, and maintaining risk records.

• Conduct quarterly access reviews and coordinate with HR and Finance to ensure alignment with security policies.

• Generate monthly dashboards on system uptime, compliance status, and control health for executive visibility.

End-User Support & Enablement

• Provide Tier 2/3 support for hardware, network, and application issues.

• Manage Wi-Fi and local network configurations at the NYC office.

• Lead security awareness training and coach employees on best practices.

Qualifications

• 5 + years in IT Operations, Systems Administration, or Security Engineering.

• Experience with Google Workspace and modern SaaS management across departments.

• Strong understanding of SSO, MFA, identity and access management (IAM).

• Working knowledge of compliance automation tools (Vanta, Drata, Tugboat, Secureframe or equivalent).

• Hands-on experience with MDM solutions (Jamf, Intune, or Kandji).

• Familiarity with SOC 2 / ISO 27001 / NIST principles and trust reporting.

• Scripting or automation skills (Python, Zapier, Google Apps Script or similar) a plus.

• Excellent communication and documentation skills; proactive mindset for security and compliance.

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.