IT Manager

At MarketOnce, we empower businesses with the insights and strategies they need to excel in today's dynamic market. With a strong foundation in market research, we offer innovative solutions in research, software, consulting, advertising, and marketing to corporate, private equity firms, and other organizations seeking to achieve their goals. 

Our team is distinguished by their client-centric approach—treating each client's business with the dedication and care as if it were their own. This commitment enables us to deliver personalized service and achieve the highest standards of success and innovation in everything we do. Together, our family of companies, including MarketOnce, ROI Rocket, and eAccountable, work towards delivering unparalleled solutions. Headquartered in Denver, Colorado, our global team collaborates from locations across the US and Europe. 

We value curiosity, creativity, collaboration, and expertise, continuously striving to push boundaries and exceed our clients' expectations. Join us to be part of a culture that drives meaningful results. 

About the Opportunity: 

We are seeking an IT Manager to bring structure and consistency to a technology environment that has grown organically — currently supported by a managed service provider and team members who have absorbed IT responsibilities alongside their primary roles. This is an individual contributor position with broad organizational impact, and the right person will see that as an opportunity, not a limitation.

This role calls for someone who leads with curiosity before conclusions. You'll start by understanding how things actually work here — our systems, our people, our workflows — before making recommendations. We're not looking for someone who arrives with a playbook from their last company. We're looking for someone who can assess our current state honestly, earn trust quickly, and build something that fits us.

You'll own the day-to-day management of our technology environment, with responsibility spanning provisioning, systems administration, security, and compliance. Major investments and new technology decisions are made collaboratively with the CEO on a case-by-case basis, so comfort operating without a defined budget — and an ability to build a clear business case when one is needed — is essential. 

What You'll Do:

Discovery & Assessment (Early Priority)

• Conduct a thorough assessment of our current IT environment, including systems, tools, vendor relationships, and informal processes
• Identify gaps, redundancies, and risks and develop a prioritized roadmap of recommendations
• Work closely with internal stakeholders to understand how IT currently supports (or doesn't support) their work

Infrastructure & Systems Management

• Administer, provision, deploy, and optimize corporate IT systems and assets (Microsoft, Google, Slack, HubSpot, Nutshell)
• Manage endpoint security, access control, and system monitoring to safeguard company data
• Implement and maintain backup, disaster recovery, and business continuity plans
• Execute updates to systems and equipment, ensuring alignment with current technology standards
• Develop and maintain technical documentation, knowledge base articles, and standard operating procedures
• Manage IT service requests, incidents, and escalations, ensuring timely resolution

Security, Compliance & Policy

• Enforce and regularly review IT policies, procedures, and best practices
• Support compliance with regulatory, privacy, and security frameworks (SOC 2, GDPR, CCPA, HIPAA)
• Monitor threats and implement security protocols to protect company data

Vendor Management

• Manage the existing MSP relationship and evaluate its ongoing fit as the internal IT function matures
• Manage relationships with other external technology vendors
• Evaluate vendor performance against service expectations and surface consolidation or cost optimization opportunities to leadership

Technology Projects & Cross-Functional Support

• Evaluate emerging technologies and bring forward well-reasoned recommendations for leadership consideration
• Lead IT-related projects from planning through execution, ensuring timely delivery
• Collaborate with other departments to align IT services with organizational needs
• Support new hire onboarding/offboarding and oversee equipment procurement

What We’re Looking For:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5–8 years of experience in IT operations, technical support, or systems administration
• Experience stepping into environments without formal IT infrastructure and building from the ground up
• Strong technical knowledge of cloud platforms, hardware, software applications, and networking concepts
• Hands-on experience with endpoint management and access control tools
• Familiarity with SOC 2 or similar compliance frameworks
• Solid problem-solving and analytical skills, with the ability to handle complex technical issues and escalations independently
• A collaborative, low-ego approach — you ask good questions, listen well, and build trust before making sweeping changes
• Comfortable operating without a defined budget; able to build clear, concise business cases for technology investments
• Strong communication skills; able to translate technical concepts for non-technical stakeholders at all levels
• Knowledge of IT service management frameworks (e.g., ITIL) and best practices
• IT certifications such as CompTIA Security+, CCNA, MCSE, or AWS are a plus
• Ability to lift and transport moderately heavy objects such as computers and peripherals

What We Offer:

• Competitive base salary: $120,000-$150,000/year
• Flexible vacation policy – take the time you need to recharge
• Comprehensive health, vision & dental insurance
• 401k with company contribution
• Beautiful downtown Denver office with company-paid commuter benefits (parking or RTD EcoPass) 
• Opportunity for career progression with plenty of room for personal growth

What to Expect:

• 1st Round: 30-45 minute interview with the Recruiter
• 2nd Round: 60-minute interview with the Hiring Manager
• 3rd Round: 2 hours of onsite interviews with the Hiring Team

Please note that we are fully onsite work environment, and require daily presence at our LoDo/Union Station office. We are not considering remote, hybrid, or out-of-area candidates, and do not work with outside recruiting agencies.

MarketOnce will accept applications for this role on an ongoing basis

MarketOnce is an Equal Opportunity Employer. We believe in creating a diverse and inclusive workplace where everyone has the opportunity to thrive. We are committed to hiring individuals based on their skills and qualifications, regardless of race, gender, age, sexual orientation, disability, or any other characteristic. We welcome and encourage applications from all backgrounds.