Similar Jobs
Location: Littleton, CO
Reports To: IT Manager
Employment Type: Full-Time
Pay: $62,000-$78,000 per year
About the RoleAre you a problem-solver who enjoys helping others navigate technology? We are looking for an IT Help Desk Technician to serve as the primary point of contact for all technology-related issues and requests across our departments.
In this role, you won't just be "fixing computers"—you will be a vital part of our operational efficiency. From managing the lifecycle of user accounts to maintaining the high-quality documentation that keeps our team running smoothly, you will have a direct impact on our daily success.
What You’ll DoTechnical Support (First Line Triage): Respond to and resolve user requests via our ticketing system, email, and phone. You’ll troubleshoot hardware, software, and network issues for workstations, mobile devices, and peripherals.
Systems Administration: Manage user accounts in Microsoft 365 and Active Directory. You will support standard applications including Office 365, Teams, and industry-specific software like Bluebeam, AutoCAD, and ComputerEase.
Onboarding & Offboarding: Lead the technology setup for new hires—from hardware configuration to software provisioning—and ensure secure, thorough offboarding procedures for departing staff.
Documentation & QA: Act as a champion for knowledge management. You will create, validate, and audit IT documentation and develop self-service knowledge base articles for our end users.
Asset Management: Maintain accurate records of all IT assets, manage Intune enrollments, and coordinate with vendors for repairs and procurement.
Technical Proficiency: Experience troubleshooting Windows-based environments, mobile devices, and core office software.
System Knowledge: Familiarity with Microsoft 365, Active Directory, and ideally, construction/engineering-related software (AutoCAD, Bluebeam).
Communication Skills: The ability to explain technical concepts to non-technical users with patience and clarity.
Organizational Excellence: A disciplined approach to tracking time and resolution details within a ticketing system.
Attention to Detail: A commitment to maintaining high-quality, accurate documentation and asset records.
This is an excellent opportunity for a technician who wants to grow their skills in a professional environment that values continuous improvement and high standards. You will work closely with the IT Manager, providing a clear path for technical mentorship and professional development.
Setpoint Systems Corporation Littleton, Colorado, USA Office
8167 Southpark Cir, Littleton, CO, United States, 80120
Setpoint Systems Corporation Colorado Springs, Colorado, USA Office
1055 Elkton Dr, Colorado Springs, Colorado, United States, 80907
What you need to know about the Colorado Tech Scene
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
