Provides human-powered online chat support for CDW customers, sharing product expertise, comparing competitors, explaining technology at different knowledge levels, and responding empathetically to customer concerns. Requires strong written communication, typing speed, familiarity with operating systems and corporate or hospital IT environments, and a passion for helping customers with technology purchases. This is a part-time, remote independent contractor role.
At Capacity, we believe in the power of REAL connections between REAL people to elevate the online shopping experience. No bots. Just real people sharing their passion and experience. We also believe that passion and knowledge can come from anywhere! Capacity finds fanatics, enthusiasts, advocates, experts, whatever you want to call them and puts them together with online customers to create a unique and effective shopping experience!
RESPONSIBILITIES AND DUTIES
- Must LOVE the brand, be willing to share your passion - it’s contagious!
- Use the brand’s products/services!
- Familiarity with the brand site and media/searches related to it
- Ability to compare and analyze competitor products
- Comfortable showing empathy to customers in stressful situations
SKILLS AND QUALIFICATIONS
- 5+ years IT industry experience beneficial
- Knowledge of large corporate or hospital IT systems a plus
- Familiarity with top OS and brand environments
- Passion for helping others with large scale electronic purchasing needs
- Ability to explain concepts at customer’s knowledge level
- Ability to type at least 35 wpm, with a strong ability to communicate clearly in text form
“CDW’s Purpose is to help our customers achieve their goals by providing them with the technology advice and products they need, when they need them.”
COMPENSATION AND PERKS
- This is a 1099 Independent Contractor opportunity
- Performance based rewards redeemable for product and/or gift cards
- Insider information from your brand about new product launches & events
- Chat interactions are paid out weekly on an hourly basis ( $16- $21 per hour based on experience and skill set)
- Immediate start upon completion of onboarding
- Part-Time Remote position from anywhere you can connect to the internet
TECHNOLOGY DETAILS
- A desktop or laptop with Chrome browser (tablets and other mobile devices are not compatible at this time).
- Stable internet connection (we suggest at least a consistent 10mbps).
- Reliable sound output (this can either be through built in computer speakers or third-party speakers or headsets).
ThirdChannel Denver, Colorado, USA Office
Denver, United States
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