Investor Suspense Underwriting Analyst

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Investor Suspense Underwriting Analyst plays an important role in the organization by performing a number of activities related to the company’s Investor Fulfillment functions. This role will join a large, fast-paced team responsible for fixing investor stipulations in an accurate and timely manner. As the subject matter expert, this role requires expert communication and collaboration. The role will solve loan defects, act as an advisor to the rest of the team and help identify trends to improve manufacturing. This role will be responsible for working conventional, FHA, VA, USDA, jumbo, and any other loan products Guild produces.

Compensation 

This role is an exempt position with a Targeted Salary Range of $85,000 to $100,000 annually.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Work with Suspense Specialists and Investors to resolve defects and get loans purchased in a timely manner.
• Handle a pipeline of escalated problem loans and conduct independent research to rebut Investor decisions.
• Analyze suspense trends and prepare recommendations to improve manufacturing quality.
• Collaborate with a large team and help to train suspense specialists on loan guidelines and manufacturing.
• Review and evaluate loan documents to ensure accuracy, completeness, and compliance with company standards, federal and agency standards and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc.
• Analyze customer’s loan-to-value ratio, debt-to-income ratio, credit report, application, income and assets, source(s) of down payment funds, and supporting documentation to identify potential fraud or misrepresentation.
• Review appraisals to ensure that loans meet secondary market, investor, and company standards.
• Work with Loan Processors and Loan Officers on collecting information and documentation necessary to finalize incomplete loan packages.
• Stay abreast of current regulations and industry trends that affect compliance and decision-making.
• Use expertise to answer questions and resolve escalated issues from junior-level teammates.
• Perform other duties as assigned.

Qualifications

• Bachelor's Degree directly related to the position or equivalent, preferred.
• Minimum five years' experience in underwriting conventional, FHA, VA, or Bond Program loans, and/or experience underwriting jumbo, or permanent/one-time close loans.
• Expert-level knowledge of overall mortgage lending processes, including underwriting, funding, and loan processing.
• Expert-level knowledge of valid documentation related to the processing consumer mortgage applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.).
• Expert-level knowledge of underwriting and regulatory requirements; detailed knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls.
• Ability to think critically, including the ability to evaluate facts and data to draw conclusions, and determine the downstream impact of decisions and associated risks.
• Ability to prioritize multiple tasks in a deadline-driven environment; strong sense of urgency and responsiveness.
• Intermediate math skills.
• Strong verbal and written communication skills.
• Strong detail orientation and highly organized.
• Excellent verbal and written communication skills
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances

• Complexity: Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards

• Impact: Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect

• Interaction/Supervision: Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications

Requirements

Physical: Work is primarily sedentary; mobility in an office setting.

Manual Dexterity:  Frequent use of computer keyboard and mouse.

Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish, and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Environmental: Office environment – moderate noise, no substantial exposure to adverse environmental conditions.

Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.

Schedules: Work is primarily performed during the business week, Monday - Friday.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: INVES018495