Processes and fulfills GPS hardware orders, performs product testing and quality control, identifies defects for repair, maintains inventory and CRM documentation, and resolves shipping or inventory discrepancies. The role requires accurate order processing, cross-department coordination, independent work, and comfort in a warehouse environment, including lifting up to 50 pounds and standing for extended periods.
We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is helping customers achieve excellence through our proven customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the core of everything we do, HCSS is a pioneer and leader in the construction software space and a consistently recognized employer. We have earned Best Companies to Work for in Texas honors for 18 consecutive years and have been named a USA Today Top Workplace. HCSS has also been recognized by Built In as a Best Place to Work in Greater Houston and by Construction Executive for our technology innovation, reflecting our strong culture, industry leadership, and commitment to excellence.
WHO WE NEED:
We’re currently looking for a Part-Time Fulfillment Specialist with high attention to detail and experience in processing and fulfilling orders to join the team and help support our customers with quality service. As a part time employee you will work up to 25 hours per week—Monday through Friday.
Qualifications:
- Exceptional attention to detail with ability to maintain 99%+ accuracy in order processing
- Strong organizational and time management skills to meet 2-3 day fulfillment windows
- Excellent written and verbal communication for cross-departmental coordination
- Ability to prioritize multiple tasks and handle urgent requests effectively
- Problem-solving skills to identify and resolve shipping/inventory discrepancies
- Ability to lift up to 50 pounds and stand for extended periods
- Comfortable working in a warehouse/fulfillment environment
- Proven ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities and special project requirements
Preferred Qualifications:
- Three or more years of customer service and technical experience is preferred, but candidates with entry level experience also can be considered.
Role Responsibilities:
- Processing GPS orders, testing and assessing quality control for each hardware order.
- Finding faults and defects to submit for repairs in order to provide high quality products.
- Taking ownership of learning our GPS products and our inventory process.
- Daily documentation of each case in our CRM tool, Salesforce, and navigating through IntAcct, an accounting software.
BENEFITS & PERKS:
Part of our mission is to provide a great life for our employees. We believe that when our people are happy, they do their best work. Some of the benefits and perks we offer include:
- Flexible hybrid schedule
- Medical, dental, and vision coverage with company-paid and employee-paid options
- Paid holidays, sick days, and personal time off
- Employee Resource Groups (ERGs) that foster connection and inclusion
- On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
- Dog-friendly campus and WiFi-accessible courtyards
- 401(k) with a 5% company match
- Coverage for employee professional development and wellness
- And more!
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