Intern Account Management

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
The Role: How you'll make an impact at Personio
You want to have a direct impact on Personio's rapid growth? Our job is to get leads & customers excited about our product from the beginning to the whole customer journey and keep them happy with needs-oriented solutions.
You will be responsible for:

• Providing hands-on and operational support to account managers, including customer calls, emails, and meetings.
• Assisting in analysing data to identify and prevent customer churn, thereby increasing customer retention rates
• Gaining hands-on experience with various tools and technologies used in account management, such as CRM systems and analytics platforms
• Observing and learning how customer-centric teams operate, understanding their strategies, and contributing to their overall success

What's in it for you?

• Improve your resilience and boost your self-confidence by dealing with customers and several stakeholders
• Gain valuable experience in the Sales and Account Management field
• Get company-wide insights by supporting cross-departmental projects and working with different stakeholders
• Set a milestone for your future career by gathering important working experience and connecting with colleagues from different backgrounds
• Enhance your presentation, negotiation and communication skills

Role Requirements: What you need to succeed
We are seeking interns and working students who possess the ability to effectively communicate and build relationships with our customers. This includes the ability to listen to and understand customer needs, and present solutions and products effectively.
Hard Skills:

• You are ideally a registered student in an area such as Business Administration, Economics, or a comparable course of study
• You ideally have first experiences in the areas of human resources, SaaS Sales, customer service, and/or in the startup industry
• You have experience in creating analysis in Microsoft Excel or Google Sheets
• Fluent in German and English

Soft Skills:

• You demonstrate excellent people skills with strong communication and interpersonal expertise
• You have strong problem-solving skills and be able to adapt to changing situations and customer needs
• You are characterised by a structured and analytical way of working, with which you also solve complex tasks in a goal-oriented manner and accept new challenges
• You show a high degree of proactiveness, diligence, and a get-stuff-done mentality

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• International team from all over the world, with the flexibility to work from any of our 7 offices across Europe
• Choose a subsidy for public transportation or a gym membership
• No matter where you are in your life right now -after a gap year or during your studies - we offer both mandatory and voluntary internship opportunities
• Enjoy stylish, open office spaces with coffee, drinks, snacks, and fresh fruit in every central location

But we even go beyond of that - we want to guarantee your continuous growth:

• Continuous feedback and acknowledgement with your manager in weekly 1:1s
• Build connections through our strong internal student network and regular meet-ups with colleagues from different departments
• Join our in-house knowledge-sharing sessions, internal buddy program, and work productively with the latest hardware and tools (Apple, Slack, etc.)