The Implementation Specialist role involves facilitating the implementation of software or systems within client organizations, ensuring smooth transitions and successful integration of new processes.
Who we are
Bonsai Health is transforming healthcare with agentic AI. Born from a personal mission after our founders lost a close friend to melanoma, we set out to ensure no patient is overlooked, no staff is overburdened, and no opportunity for care is missed.
Our founding team previously built PatientPop, the leading practice growth platform in healthcare (now part of Tebra), and we’re bringing that same experience to AI-driven transformation in healthcare.
Read more in our funding announcement.
The role
As an Implementation Specialist, you’ll own the post-sale onboarding journey—guiding new customers from kickoff to go-live, helping practices unlock Bonsai’s full value while ensuring their voices drive how we evolve.
As a fast-growing, venture-backed startup, this is the perfect time to join Bonsai Health.
What you’ll do
- Lead customer onboarding from setup to go-live, managing ~20 clients at a time
- Build strong, professional relationships through clear communication (video, phone, email, text)
- Ensure customers see value quickly and start their journey with confidence
- Act as the voice of the customer, sharing feedback and collaborating across teams
About you
- Passionate about improving healthcare
- Customer-focused and empathetic
- High energy with a bias for action
- Clear and confident communicator
- Organized, detail-oriented, and able to juggle priorities
Qualifications
- 1+ year in a customer-facing role (implementation, CS, support, SDR, etc.)
- Bachelor’s degree (4-year college)
- Bonus: CRM experience (Salesforce or similar), healthcare experience
- Role can be in-person in Los Angeles or remote (US)
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
As a Software Engineer on the Post-Sales Systems team, you will develop and maintain Qualtrics VOC programs, build integrations, and leverage AI technologies to enhance customer experiences.
Top Skills:
APIsJavaScriptPower BIQualtrics XmSQLWorkato
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
As Manager of Packaging Strategy, oversee North America's packaging roadmap, drive sustainability initiatives, and collaborate across teams to fulfill packaging goals.
Top Skills:
MS Office
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Senior Software Engineer will architect and manage the Zoom Contact Center ecosystem, optimizing interaction flows and implementing AI solutions using Python, while collaborating across teams.
Top Skills:
CcaasConversational AiPythonRestful ApisSQL
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
