Implementation Specialist

At Can/Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years. Our Teller Cashiering software is an industry-leading solution that automates and streamlines cash handling and financial management practices for County, and City governments. Can/Am serves clients across North America, with staff operating in the following locations: Edmonton Alberta and Denver Colorado.

We've built an engaged team of hard-working and collaborative people in our U.S. and Canadian locations. Successful Can/Am team members model these values:

• Pursue thoughtful understanding | approaching every situation and person with compassion, seeking to gain insight at a deeper level
• Challenge reality | aspiring to improve with candor and future-focused ambition
• Engage growth together | cultivating a dynamic environment with opportunities to learn, have fun, and realize full potential
• Spark | igniting joyful experiences and innovative solutions with passion and energy
• Pay it forward | creating lasting value by investing generously in our people, platforms and community

Can/Am is hiring an Implementation Specialist to configure our Teller platform for county and city governments — and to personally stand behind the quality of that work. The role focuses on implementation: meeting with clients, translating their requirements into workflows and configurations, and guiding each project through go-live and quality assurance. This includes writing user test plans, running the tests, and fixing defects before a client ever sees them. You will help more governments adopt Teller as we grow, working closely with clients and our delivery team. You will report to the Implementation Configuration Lead, with roughly 30% travel to client sites.

You are a fast learner who takes ownership of both configuring a solution and proving it works. True must-haves:

• Knowledge: how to translate client business requirements into application configuration, workflows, and business processes.
• Experience: 5+ years implementing business or financial software for clients, including hands-on technical configuration (SQL, XML, JSON).
• Abilities: build client rapport, document data mappings and integration specs, and write clear user test plans and reproducible defect reports; able to travel ~30%.
• Skills: SQL scripting (Oracle preferred) for data validation; configuring and testing enterprise applications; writing test plans, scenarios, and test data.
• Nice to have (not required): government / public-sector clients, API authentication, cloud-hosted solutions, Agile/Scrum, and a Business or Project Management degree.

• Translate client requirements into Teller configuration, workflows, and business processes.
• Configure and deploy the solution to client specifications, and document data mappings and integration specs.
• Write and run user test plans for your own configurations; record and remediate defects before UAT.
• Confirm each deliverable meets our quality standard ahead of go-live.
• Train clients on the configured solution and support go-live.
• Coordinate project schedules and cutover steps with the delivery team.

• A challenging, fulfilling career with co-workers who interact within the framework of our values as a small, vibrant team
• A competitive pay scale
• Generous benefits
  • Health
  • Dental
  • Vision
  • Life
  • 401K
  • PTO
• The opportunity to make a real difference in the lives of our team and clients

If you are qualified for this position and have a passion for configuring reliable software, serving the people who serve the public, and proving your own work, we would love to hear from you!

Salary will generally fall between $85,000 and $100,000 USD annually before adjustment for geographical differences.

Can/Am is an Equal Opportunity Employer that does not discriminate on the basis of age, race, sex, religion, national origin, disability, or any other non-merit factor protected by applicable federal, state, and local laws.

Can/Am is committed to working with and providing reasonable accommodation for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please contact [email protected] and let us know the nature of your request and your contact information.