Jobs at Can/Am Technologies, Inc.

Provides frontline support for a SaaS teller platform used by government clients. Responsibilities include triaging tickets, investigating application and database logs, troubleshooting configurations, applying SQL/XML/JSON updates, guiding clients, documenting findings, escalating code-level issues, and meeting service-level agreements. The role also creates knowledge-base content and improves support tools and processes while communicating technical solutions clearly to nontechnical users.