Implementation Operations & Analytics Lead - Remote

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises. 

• Competitive Compensation $70,000-80,000 annually
• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.) 
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care

See how Dragonfly Health is transforming the world of hospice and post-acute care.

• Partner with Implementation leadership to develop and maintain dashboards, recurring reports, and performance measures that support successful implementations and ongoing client success.

• Manage incoming analytics, reporting, implementation, training, and client project requests, coordinating scope, priorities, ownership, and timelines with leadership and stakeholders.

• Analyze implementation, workload, and client performance data to identify trends, risks, and improvement opportunities, and present actionable recommendations.

• Manage client surveys and feedback channels, translating results into clear summaries and recommendations that improve the client experience.

• Lead consistent use of Salesforce, Monday.com, SharePoint, and related tools to strengthen data quality, reporting accuracy, documentation, and workflow visibility.

• Support large client implementations by tracking milestones, identifying risks, coordinating resources, and resolving or escalating complex issues.

• Bring cross-functional teams together to align workstreams, drive follow-up, and develop standardized tools, templates, and processes that improve execution.

• Bachelor’s degree in Business Administration, Healthcare Administration, Data Analytics, Information Systems, or a related field.

• Three or more years of experience in analytics, reporting, operations, customer engagement, implementation, or a related role involving data analysis and stakeholder collaboration.

• Experience developing and maintaining dashboards, recurring reports, and performance insights for operational or client-facing audiences.

• Strong analytical and problem-solving skills, with the ability to identify trends, root causes, and process gaps and translate findings into practical recommendations.

• Strong project planning and organizational skills, including managing request intake, competing priorities, implementation milestones, and issue resolution.

• Effective communication and presentation skills, with the ability to align cross-functional teams, drive accountability, and create clear summaries, documentation, and scalable processes.

• Proficiency with Microsoft Office, CRM, project management, reporting, collaboration, and survey tools, including Excel, Salesforce, Monday.com, and SharePoint; experience using these tools to improve data quality, adoption, and operational execution preferred.

Successful implementations depend on clear information, coordinated teams, and timely decisions. Your work will turn data and client feedback into practical improvements that help teams anticipate challenges and keep commitments on track. Through your work, you’ll help Dragonfly Health build client trust from the start and strengthen how we support clients over time.