The Implementation Manager leads customer trials and onboarding, manages installations, provides training, ensures a smooth transition to subscription, and collaborates with stakeholders for a seamless customer experience.
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.
The Implementation Team is focused on creating a 10x customer experience from the statement of work through subscription. The team owns trial and onboarding management, coordinating installations, delivering customer training, and ensuring a rapid and smooth transition to full subscription. The role requires high ownership and performance-driven execution across internal and customer-facing activities.
What You'll Do:
- Trial and Onboarding Management: Lead the initiation and management of customer trials, emphasizing rapid and thorough onboarding to maximize customer engagement and value recognition.
- Kickoff and Installation Planning: Conduct detailed Success Planning calls with customers to outline the installation process, set expectations, and ensure all necessary preparations are in place.
- Customer Training and Support: Deliver tailored training sessions that equip customers with the knowledge and skills to effectively use our products.
- Ongoing Communication: Maintain regular communication with customers to ensure all prerequisites are met prior to installation.
- Speed to Subscription: Own the end-to-end onboarding process, drive urgency across internal teams and customers to enable seamless activations and timely conversion to paid subscriptions.
- Proactive Problem Resolution: Identify and resolve potential issues during the trial and pre-installation phases to remove barriers to subscription.
- Performance Metrics and Reporting: Meet trial conversion targets and provide regular updates to Management on progress, challenges, and customer feedback.
- Stakeholder Engagement: Collaborate with sales, technical support, and product teams to ensure a unified customer experience.
Who You Are:
- You have demonstrable experience in customer-facing roles within tech sales or customer success, ideally involving software product trials or onboarding.
- You manage complex timelines and cross-functional coordination with ease. Project Management certification (PMP, CSM, etc.) is a plus but not required.
- You communicate clearly and effectively, translating technical topics into business value and navigating objections professionally.
- You are data-driven, using analytics to evaluate trial performance and recommend strategic improvements.
- You are proficient with CRM and project management tools like Salesforce, Jira, or similar platforms.
Preferred:
- Experience leading kickoff calls and managing the logistics of product installations
- Proven success in converting B2B product trials into paid subscriptions
#LI-REMOTE
What We Offer:
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
- Competitive compensation package including stock options
- Flexible work schedule
- Comprehensive benefits including retirement plan match
- Opportunity to make a real impact every day
- Work with a dynamic and growing team
- Unlimited PTO
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.
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