Client Implementation Manager

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.

Join us in improving health care outcomes for all! We promise to do what’s right, always.

Position Summary:

As a Client Implementation Manager, you will ensure the successful execution and deployment of complex client implementation related projects. This role requires a skilled professional with a strong background in project management, effective communication, and the ability to collaborate with cross-functional teams to achieve successful client implementations.

What you will do:

• Lead and drive client implementation projects
• Partner with internal cross-functional areas such as Clinical, Eligibility and Benefits, and external vendors to ensure all client requirements are met and supported throughout the implementation process
• Create a detailed action plan which considers a fixed timeline and can evaluate risks
• Develop the implementation project plan and track progress relative to the plan through weekly update calls and action log maintenance
• Establish client relationships and ensure client satisfaction, starting day one of Implementation
• Assess risks and establish contingency plans
• Communicate project status clearly and concisely to stakeholders, including executive levels
• Drive project teams to specific milestones, while effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes
• Manage work and inputs from a variety of stakeholders
• Establish collaborative working relationships and develop optimized cross-functional processes
• Proactively identify business risks and develop high quality strategies & tactics to effectively mitigate
• Conduct “lessons learned” and feedback meetings post-implementation to improve processes for the future
• Willingness and ability to travel (30%-50%)

What You Need:

• Bachelor's degree in business, project management or related field required
• Minimum 5 years of Implementation Management experience leading complex programs
• 5+ years of experience in project management
• Healthcare experience, specifically in Pharmacy Benefit Management (PBM) required
• Ability to learn quickly, dive in, and help improve execution
• Client interaction experience required
• Exceptional time management skills
• Strong meeting facilitation experience required
• Demonstrated ability to deliver a completed project
• Strong communication skills (written and verbal)
• Experience working with a team on strategic cross functional projects
• PMP certification preferred
• Willingness and ability to travel 25%

What you get:

• To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes
• To work in a culture where people thrive because when OUR team thrives, OUR business thrives
• Competitive compensation, including health, dental, vision and other benefits

Note:

AffirmedRx is committed to providing equal employment opportunities to all employees and applicants for employment. Remote employees are expected to maintain a professional work environment free of distractions to ensure optimal performance and collaboration.