HR Services – Support Associate

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. 

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! 

Brief Description: 

 The HR Services Support Associate serves as a critical operational support to the Global Human Resources team, providing administrative and coordination support across the full employee lifecycle. This role enables the efficient execution of key HR programs including employee relations, promotions, performance management, compensation administration, retention initiatives, workforce planning, organizational changes, compliance activities, audits, and employee documentation.

Acting as a central point of coordination, this position helps ensure HR processes are executed consistently, accurately, and in compliance with country-specific employment requirements and company policies. 

The role is essential to maintaining operational excellence across a global workforce by managing high-volume administrative processes, supporting sensitive employee matters, and ensuring timely delivery of critical HR initiatives.

Specific job duties:

• Handle global administrative duties as assigned by HR team that include creation and maintenance of promotion letters, form letters, and other documentation required to support employee changes.
• Assist in preparing case files, summaries, and supporting materials for leadership review or HR documentation purposes
• Support Employee Relations case intake by gathering initial information, organizing documentation, and entering case details accurately into applicable systems.
• Maintain thorough, accurate, and confidential documentation of employee matters and related communications.
• Assist with reviewing employee relations documentation, including attendance records, performance-related materials, corrective action summaries, and supporting documentation.
• Draft clear and professional correspondence, meeting summaries, and follow-up communications for review by Employee Relations leadership or HR Business Partners.
• Provide administrative and coordination support for employee matters, workplace concerns, and performance-related processes.
• Help track timelines, action items, and required follow-ups to support timely resolution of employee relations matters.
• Respond to routine employee relations inquiries or route matters to the appropriate Employee Relations team member when additional guidance is needed.
• Partner with Human Resources, managers, and internal stakeholders to support consistent and timely handling of employee matters.
• Manage assigned tasks and priorities according to business needs while seeking guidance when appropriate.
• Support administration of country-specific employment documentation, including employment contracts, employee change letters, statutory notices, and regulatory documentation. 
• Coordinate and maintain documentation required for internal, client, regulatory, and employment-related audits. 
• Assist HR partners in ensuring employee records, employment actions, and HR documentation comply with local legal and regulatory requirements. 
• Partner with HR and business stakeholders to monitor completion of required employment documentation across multiple countries and jurisdictions.
• Perform other duties as required and assigned 

Supervisory Responsibility: 

N/A

Desired Skills and Qualifications:

• Bachelor’s Degree in Human Resources, Business Administration, Psychology, or a related field preferred; or equivalent work experience.
• 5+ years experience in HR
• Entry-level Employee Relations experience preferred.
• Strong written and verbal communication skills, including the ability to draft clear, professional email communications.
• Strong attention to detail and ability to maintain accurate records.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Basic understanding of Human Resources practices, employee relations concepts, and workplace policies preferred.
• Proficiency in Microsoft Office suite, including Word, Excel, Outlook, and Teams.
• Strong organizational and time management skills.
• Ability to follow established processes, ask clarifying questions, and escalate matters appropriately.
• Willingness to learn and adapt to new systems, processes, employment policies, and regulatory requirements.
• Ability to work collaboratively in a team environment and maintain professionalism under pressure.
• Maintain HR data integrity across systems, trackers, and documentation repositories. 
• Generate and analyze routine reports related to promotions, employee relations cases, staffing changes, audits, workforce metrics, and organizational initiatives. 
• Identify data discrepancies and proactively partner with HR stakeholders to resolve issues.

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. 

Here are some of the exciting perks UBC offers: