HR Operations Specialist

Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 750+ team members (“Inkers”), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that’s important to all Inkers - no matter what role they’re in.

Overview:

• Workstyle: This is a remote position; however, to be eligible for hire, candidates must reside in a state where Custom Ink is registered to do business as an employer. Eligible states currently include:

  • AL, AZ, CA, CO, CT, DC, DE, FL, GA, ID, IL, IN, KY, LA, MA, ME, MD, MI, MN, MO, MS, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI, WV.

• Reports to: Director of Talent Acquisition 

• Travel Expectations: Minimal travel; will be determined by business needs and may include occasional trips for key meetings, collaboration opportunities, or area-connected events.

• Physical Requirements/Demands: This is a primarily sedentary, home-based role that requires the ability to remain in a stationary position for extended periods while working at a computer. The role involves regular use of standard office equipment, such as a computer, keyboard, mouse, and telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Application Period Disclosure:

  We are accepting applications for this role for the next 48 hours. We encourage interested candidates to apply as soon as possible for full consideration.

What we’re looking for: 

• 3–5 years of experience in HR operations, systems administration, or a similar function

• Proficiency in HR platforms (e.g., Workday Talent/Recruiting module experience preferred), Excel/Google Sheets, and reporting/dashboard tools) 

• Demonstrated experience building and maintaining HR data dashboards and key metrics to support business insight and transparency

• Collaborative and responsive communicator, comfortable supporting multiple stakeholders and priorities

• Familiarity with project management tools like Monday.com or Asana to manage and streamline HR initiatives, maintain momentum to drive impact and results, proactively identify obstacles and dependencies, and reduce risk across HR initiatives

• A proactive problem solver with strong analytical and organizational skills

• Strong attention to detail and ability to manage confidential information responsibly

• Collaborative and responsive communicator, comfortable supporting multiple stakeholders and priorities

• Comfortable working through ambiguity and helping create structure as we grow. Ability to ask good questions, offer ideas, and keep things moving even when answers are still forming

• A continuous improvement mindset with the ability to identify and resolve inefficiencies in workflows and systems—experience applying Lean principles or working in agile/sprint-based environments is a plus

• Curiosity and awareness of emerging technologies, including generative AI, and how they can be leveraged to enhance HR processes and operational effectiveness

What you’ll do: 

As an HR Operations Specialist, you’ll be at the heart of our people operations—connecting systems, processes, and people to help everything run smoothly behind the scenes. This role requires someone who thrives in complexity, brings calm to chaos, and knows how to communicate clearly even when the path isn’t. You’ll need to be adaptable, comfortable with ambiguity, and empathetic to stakeholders who may not always know exactly what they need—yet still count on you to help get them there.

• Keep our HR systems data and processes clean, accurate, and ready for data changes, audit-ready, and ad hoc requests

• Build reports and dashboards that help us tell real stories about our people, including headcount, performance, bench strength, and more

• Support HR Business Partners in tracking initiatives, managing administrative workflows such as case documentation, intake tracking, and scheduling, and ensuring follow-through with stakeholders

• Partner with Business Systems and HRIS partners to optimize our HR tech stack, including system enhancements, user access management, and testing new features

• Support talent acquisition and enhance candidate experience by improving top-of-funnel workflow efficiency—leveraging tools such as AI-powered resume ranking, streamlined scheduling, and consistent follow-through across hiring stages

• Build and manage project tracking systems using Monday.com, supporting visibility and alignment on HR initiatives and compliance deliverables

• Serve as a systems resource for HR partners, resolving technical issues, managing permissions, and assisting and educating Inkers on WD processes as needed

• Support compliance initiatives through the preparation of audit documentation and the maintenance of standardized processes and records

• Create, refine, and document how we work, so we can scale what’s working and fix what’s not

• Translate complex or technical HR language into clear, plain-language content that’s actionable, concise, and easy for broad audiences to understand

How you’ll be measured: 

• Internal partners count on you for clear, timely support—and consistently share positive feedback about your responsiveness, collaboration, and follow-through.

• People can rely on your dashboards, documented resources and tools; they’re accurate and easy to use

• When people need something, they know they can count on you to get it done on time, and done right the first time

• Documentation is audit-ready, accurate, and reflects strong data governance—helping ensure we meet compliance standards with confidence.

• HR teams actively adopt your project management workflows because they’re simple, scalable, and help them get work done better and faster.

How you’ll make a difference:

As HR Operations Specialist, you will support the full scope of HR operations—from maintaining systems and dashboards to streamlining administrative workflows that empower the team to operate effectively. Your contributions will help ensure smooth employee relations processes, greater transparency through data, and seamless project execution across the people function. This role plays a foundational part in helping Custom Ink scale HR capabilities while keeping teammate experience and operational excellence at the forefront.

Compensation:

We are committed to providing pay transparency and equitable compensation.

• For this salaried exempt position, the base salary range is $68,000 - $75,000. Placement within the range is determined by a variety of factors, including but not limited to: knowledge, skills, years & depth of experience, and equity with internal team members. 

The perks!

• Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays. 

• Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being. 

• Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners. 

• Family-Friendly Benefits: Up to 12 weeks of fully paid parental leave for birthing parents and 6 weeks for non-birthing parents, plus adoption assistance and family-building benefits

• Financial Wellness: Plan for the future with a 401(k) retirement plan with company matching, complimentary life & AD&D insurance coverage, and access to financial planning resources. 

• Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.