HR - Operations Manager

Role Overview 

The HR Operations Manager is responsible for overseeing the day-to-day administration and execution of core HR operations, including HRIS management, payroll administration, benefits administration, compliance, reporting, employee data management, and HR processes. This role ensures operational excellence across all people-related systems and programs while delivering exceptional service to employees and leaders. 

Key Responsibilities 

HR Operations Leadership 

• Oversee daily HR operations activities to ensure timely, accurate, and compliant execution.  

• Establish and maintain standardized HR processes, procedures, and documentation.  

• Identify opportunities to improve efficiency, automation, and service delivery across HR functions.  

HRIS Administration (Paycom) 

• Manage system configuration, workflows, security access, reporting, and data integrity.  

• Lead system enhancements, testing, implementations, upgrades, and process improvements.  

• Partner with stakeholders to optimize HR technology solutions and improve user experience.  

• Develop and maintain HR dashboards, metrics, and reporting capabilities.  

• Ensure employee data is accurate, complete, and maintained in accordance with company policies and legal requirements.  

Payroll Administration 

• Oversee payroll processing activities and serve as back up for payroll processing. 

• Audit payroll transactions to ensure accuracy, compliance, and timely processing.  

• Support payroll-related system updates, audits, reconciliations, and issue resolution.  

• Ensure compliance with federal, state, and local wage and hour laws.  

• Assist with year-end payroll activities, reporting requirements, and audits.  

Benefits Administration 

• Oversee administration of employee benefit programs, including medical, dental, vision, life insurance, disability, retirement, and wellness programs.  

• Manage employee enrollments, qualifying life events, terminations, and annual open enrollment activities.  

• Partner with benefit vendors, brokers, and internal stakeholders to resolve issues and improve service delivery.  

• Monitor benefits administration processes for accuracy and compliance.  

• Support benefits communications and employee education initiatives.  

Employee Lifecycle Administration 

• Oversee employee transactions including hires, transfers, promotions, compensation changes, leaves of absence, and terminations.  

• Ensure accurate processing and documentation of employee status changes.  

• Support onboarding and offboarding administration and process execution.  

• Partner with Talent Acquisition and Talent Management teams to ensure seamless employee transitions.  

Reporting & Analytics 

• Develop, maintain, and distribute HR operational reports and dashboards.  

• Analyze workforce data to identify trends, opportunities, and operational improvements.  

• Track key HR metrics including headcount, turnover, benefits utilization, payroll accuracy, and system performance.  

• Provide data-driven recommendations to HR and business leaders.  

Process Improvement & Project Management 

• Lead HR operational projects, system implementations, and process optimization initiatives.  

• Identify opportunities to streamline workflows and enhance employee and manager self-service capabilities.  

• Develop scalable processes to support organizational growth.  

• Drive continuous improvement efforts focused on efficiency, accuracy, compliance, and employee experience.  

Employee Service & Support 

• Deliver exceptional customer service to employees and leaders regarding HR processes, benefits, payroll, and HR systems.  

• Resolve escalated employee concerns and operational issues.  

• Develop training materials and resources to support employee understanding of HR programs and systems.  

• Foster a service-oriented culture focused on responsiveness, accuracy, and continuous improvement. 

Qualifications 

• Bachelor's degree in Human Resources, Business Administration, Finance, or related field preferred.  

• 5+ years of progressive HR operations, payroll, benefits, or HRIS experience.  

• Previous supervisory or team leadership experience preferred.  

• Strong experience administering HRIS systems, preferably Paycom.  

• Experience supporting multi-state payroll and benefits administration preferred. 

What Success Looks Like 

• Payroll accuracy and on-time processing.  

• Benefits administration accuracy and employee satisfaction.  

• HRIS data integrity and system utilization.  

• Compliance with applicable employment and payroll regulations.  

• Timely completion of HR transactions and employee requests.  

• Process efficiency improvements and automation initiatives.  

• Accurate and actionable HR reporting and analytics. 

Profile 

• Advanced knowledge of HR operations, payroll, benefits administration, and HR compliance.  

• Strong Paycom administration and HRIS management experience.  

• Working knowledge of federal and state employment laws and regulations.  

• Excellent analytical, reporting, and problem-solving skills.  

• High level of attention to detail and commitment to accuracy.  

• Strong project management and process improvement capabilities.  

• Ability to manage multiple priorities in a fast-paced environment.  

• Exceptional communication and customer service skills.  

• Advanced proficiency with Microsoft Excel and HR reporting tools.