Houseman Supervisor

Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world class hospitality. Our resort offers an exceptional experience with top notch amenities including two championship golf courses, luxury hotel, state of the art fitness club, rejuvenating spa, fine dining options, and more.

BENEFITS FOR FULL TIME JOBS

Flying Horse Resort & Club offers a comprehensive benefits package, including medical, dental, and vision insurance; company paid life insurance, and short term and long term disability coverage and paid time off. Additionally, we provide a 401(k) retirement plan with an employer match. All benefits are subject to the terms of the applicable plan documents, including eligibility requirements and waiting periods, as required by law.

POSITION SUMMARY

The banquet houseman ensures all meeting rooms, ballrooms, and event venues are impeccably prepared according to event specifications, Club standards, and guest expectations. This includes staging, resets, breakdown, decor placement, furniture movement, linen setup, and coordination with banquet servers, culinary teams, and event managers.

POSITION DUTIES & RESPONSIBILITIES

Team Leadership, Training, and Development

• Conduct pre shift meetings and event briefings to communicate event details, service expectations, timing, menu information, special requests, and staff assignments.
• Train team members on banquet service standards, table settings, room setup, guest interaction, safety, sanitation, and property procedures.
• Support a positive, professional, respectful, and team oriented work environment.
• Monitor staff performance and provide real time coaching and feedback.
• Assist with onboarding new banquet employees and ensuring they are properly trained in department standards.
• Escalate performance, conduct, or attendance concerns to the Banquet Manager and Human Resources as appropriate

Key Responsibilities

• Prepare event spaces by arranging tables, chairs, staging, linens, and décor according to diagrams
• Break down and reset rooms quickly and quietly between events.
• Safely transport and store banquet furniture, linens, service ware, and AV equipment.
• Maintain pristine event spaces, including vacuuming, polishing, and ensuring all items meet luxury standards.
• Work closely with banquet captains, servers, and event managers to support seamless event flow.
• Provide discreet, polished assistance when interacting with guests.
• Follow hotel safety protocols for lifting, equipment use, and emergency procedures.
• Serve as a point of contact during events to address guest, member, and client needs promptly and professionally.
• Review Banquet Event Orders, floor plans, resumes, menus, guarantees, timing, rental requirements, and special instructions prior to events.
• Assist in communicating event details to banquet staff and other operational departments.
• Identify potential operational challenges and communicate needs or concerns to the Banquet Manager.
• Assist with planning labor needs, equipment needs, room sets, service supplies, and event flow.

Required Skills & Competencies

• Ability to replicate layouts precisely and maintain luxury level presentation.
• Comfortable lifting 50+ lbs, standing for long periods, and working in fast paced environments.
• Works smoothly with banquet, culinary, and housekeeping teams.
• Efficiently handles tight event turnaround times.
• Maintains a polished appearance and calm demeanor.

Working Conditions

• Fast paced luxury environment
• Frequent lifting, bending, and movement
• Variable schedule based on event calendar
• High guest service expectations consistent with 5 star standards

Safety, Sanitation, and Compliance

• Ensure compliance with health, safety, sanitation, and alcohol service regulations.
• Ensure staff follow proper lifting, carrying, equipment handling, food safety, and service safety procedures.
• Report safety hazards, maintenance needs, equipment issues, or guest incidents promptly.
• Assist in ensuring compliance with company policies, department procedures, and applicable local, state, and federal regulations.
• Support emergency procedures and guest safety protocols as required.

Success Indicators

• Rooms consistently match layout diagrams with zero deviations
• Quick, quiet turnovers between events
• Positive feedback from banquet captains and event managers
• Zero safety incidents
• High standard of room cleanliness and presentation

Qualifications

• Previous experience in hospitality or banquet operations preferred
• Strong attention to detail and commitment to luxury standards
• Strong knowledge of banquet service standards, event setup, room diagrams, BEO execution, and service flow.
• Flexible schedule including nights, weekends, and holidays required
• Professional appearance, demeanor and communication style
• Basic knowledge of AV setup is a plus

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to lift, push, pull, and carry up to 50 pounds as needed.
• Ability to bend, reach, stoop, kneel, and perform repetitive motions.
• Ability to move banquet tables, chairs, staging, service equipment, trays, and event supplies as needed.
• Ability to work in both indoor and outdoor event environments.
• Ability to work in a fast paced environment with frequent movement and changing priorities.