Hosted Voice Specialist I

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

The ALLO Hosted Voice Team is looking for a focused go-getter to join our team of business-savvy phone system experts. Obsessive organization, incredible attention to detail, stunning display of thick skin top our list of requirements. Our tight-knit group works best when we focus on a customer first approach, commit ourselves to efficiency and accuracy. Knowledge and experience are essential so you must be comfortable speaking in acronyms and understand every day is going to present new challenges to tackle.
If you don’t know what PBX, SIP, or VoIP stands for, this probably isn’t your GIG, however, character is just as important to us. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. If you possess a solid sense of customer commitment, ability to roll with the punches while keeping a positive attitude, you may be a good fit for this GIG.

RESPONSIBILITIES:

• The best part of this position is that there is no typical day.

• You may be at your desk or in the lab (provisioning and pre-stagging equipment for installations).

• There is a small chance you could be called on to be present at the job site with our field team to assist in customer installations or issues, this should be very few and far between.

• Answering customer calls & Emails.

• Assisting our on-site field services team members navigate through installations or troubles.

• Make outgoing contacts to arrange business visits and prepare for ALLO installations.

• Provide exceptional service internally to our ALLO teams, the Hosted Voice Team manages our ALLO phone systems as well.

Colorado Residents: typical pay range for this role will be from $18 - $23 per hour depending on experience.

EDUCATION:

• Associate’s degree or 2 years of relevant job experience.

• Relevant job experience is described as: job experience in similar industry or job experience with similar essential duties.

EXPERIENCE:

• Customer Service experience highly desired.

• Must be technical in nature and have a strong desire to troubleshoot and solve complex customer issues, sometimes independently.

• Ability to effectively address customer expectations and respond promptly to customer needs.

• Demonstrate accuracy, thoroughness, and attention to detail.

• Always looking for ways to improve and promote quality.

• Experience with design and implementation of Hosted PBX, VoIP or Key System products.

• Proficiency documenting and communicating technical situations with internal and external teams.

SKILLS / KNOWLEDGE / ABILITIES:

• Excellent Customer Service Skills.

• Strong analytical skills and ability to convey that information succinctly and clearly.

• Strong interpersonal, teamwork, conflict resolution and negotiation skills.

• Strong time management, organizational, and prioritization capabilities.

• Excellent oral and written communications skills internally and customer-facing with a focus on training.

• Well-versed in communication with external and internal customers.

• Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining strong relationships.

• Ability to remain approachable in a fast-paced environment.

• Ability to challenge the status quo with a focus on continuous improvement.

• Experienced in Microsoft Office.

REQUIREMENTS:

• Remain stationary for extended periods

• Ability to communicate information

• Possess/maintain a valid driver's license

• 10% travel requirement

ADDITIONAL REQUIREMENTS:

• Proficient Hosted Support & Customer Service Abilities and customer centric mindset with clear and professional communication both written and oral.

• Proficient situational troubleshooting abilities related to Hosted Deployments.

• Data Integrity Focus

  • Opening and tracking trouble tickets, taking the time to fully document and work troubles to resolution or escalation.

  • Assisting in owning service orders, helping capture all necessary information to guide an order through from inception to completion.

    • Discovery/review, provisioning, remotely assist with installs or training needs, reviewing order to ensure exceptional closure.

  • Understanding that additional duties/requirements may be added to best support our Business Customers.

• Other potential strengths that can be taken into consideration by management

• Be timely in your email support, TEAMS messages and post responses.

• Willingness and desire to level up and learn more than you knew the day before.

• Take work to complete as assigned by your Team Supervisor and Team Lead.

• Be available at the time of your shift via email, TEAMS, and office phones for any trouble, changes, testing, add-ons, disconnects, etc.

People are our passion.  At ALLO, we don’t treat you like a number. You’re a human being. 
 

Get ready to plug into the perks at ALLO: 

• Free ALLO Service:  We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan:  The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
• Benefits:  Our benefits include medical, vision, and dental with low employee costs.  Not to mention generous Earned Time Off (ETO) program.
• Sponsorships:  Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance:  Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].

ALLO is a Drug Free and Tobacco Free Workplace.