Principal Data Architect - Salesforce CRM

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Principal Data Architect - Salesforce CRM
Role Definition:
Business Architect with a strong background in Salesforce, business process mapping, solution design, and business relationship management. This role will work closely with senior business and IT leaders to align strategic objectives with business processes and technology capabilities, focusing on delivering impactful solutions in the heavy equipment and mining industry.
The ideal candidate combines business acumen with technical understanding, excels at building relationships, and can translate complex business needs into actionable architecture and solutions.
What You Will Do:

• Partner with business and IT stakeholders to define, document, and align business strategies, capabilities, and processes with technology roadmaps.

• Lead and facilitate business process mapping workshops to document current state and design future state processes, with a focus on Salesforce Lead-to-Cash and Service processes.

• Design and document holistic business and solution architectures that meet strategic objectives and operational needs.

• Develop business capability models, value streams, and process flows aligned to TOGAF and/or Business Relationship Management (BRM) principles.

• Serve as an advisor and relationship manager for key business stakeholders, ensuring that their requirements are thoroughly understood and integrated into IT strategy and solution development.

• Collaborate with project and program managers to ensure business architecture deliverables are integrated into project plans and delivery timelines.

• Evaluate and recommend Salesforce configurations and enhancements, ensuring alignment with business goals and architectural standards.

• Define and maintain Salesforce platform architecture, ensuring consistency, scalability, and alignment with enterprise standards.

• Guide solution architecture and ensure best practices are followed in configuration, customization, and integration.

• Evaluate and recommend new Salesforce features, AppExchange solutions, and technologies to meet evolving business needs.

• Lead business process analysis and optimization initiatives using Salesforce capabilities to drive efficiency and innovation.

• Collaborate with stakeholders to reimagine customer and employee experiences using Salesforce as a core enabler.

• Ensure compliance with data governance, security, and privacy standards within the Salesforce ecosystem.

• Participate in architecture governance boards and contribute to enterprise architecture practices and frameworks.

• Mentor and provide guidance on business analysis, business architecture, and solution design best practices across the organization.

• Stay current with industry trends, emerging technologies, and best practices in business architecture, Salesforce ecosystems, and the heavy equipment/mining industry.

What You Have:

• Bachelor's degree in business, Information Technology, Computer Science, Engineering, or a related field.

• 8-10 years of professional experience in business architecture, business analysis, or solution architecture roles.

• Salesforce certifications such as Salesforce Certified Business Architect, Application Architect, or System Architect highly preferred

• Strong expertise in Salesforce (Sales Cloud, Service Cloud, and/or Field Service), including process mapping and solution design.

• Proven experience mapping and optimizing complex business processes and defining business capability models.

• Excellent business relationship management and stakeholder engagement skills, with experience facilitating workshops and building consensus.

• Understanding of IT solution delivery lifecycle, including project/program management principles.

• Familiarity with enterprise architecture frameworks (TOGAF preferred) and ability to develop artifacts aligned to such frameworks.

• Experience working in or supporting industries such as heavy equipment, mining, construction, or manufacturing is preferred.

• Strong analytical, problem-solving, and communication skills with the ability to convey technical concepts in business terms.

Top Candidates Will Have:

• TOGAF® Certification

• Business Relationship Management Professional (BRMP®) or Certified Business Relationship Manager (CBRM®)

• Project Management Professional (PMP®) or similar certification is a plus.

• Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder, or Architect certifications) are highly desirable.

Additional Info:

• Location for this role is Tucson, AZ.

• Must be able to work 5 days ONSITE.

• SPONSORSHIP IS NOT AVAILABLE.

• Relocation is available for qualified candidates.

Skills Descriptors:

• Skill Descriptors Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools, and techniques to convert business requirements and logical models into a technical application design.

• Data Architecture: Knowledge of processes, techniques and factors that affect data architecture; ability to design blueprints on how to integrate data resources for business processes and functional support.

• IT Architecture: Knowledge of Information Technology (IT) architecture; ability to design and improve organizational IT structures, supporting business operations.

• Platform Architecture: Knowledge of technologies and methods to design processing mechanisms and roadmaps to execute business application systems; ability to design these roadmaps and deploy supportive interfaces for end users to access related systems, in accordance with standards and processes.

• Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.

• Target Architecture: Knowledge of target architecture; ability to develop the IT blueprint and roadmap while aligning the architecture and processes with business strategies and objectives.

What You Will Get:

• Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

• Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays.

• All qualified individuals - Including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.

About Caterpillar -
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly one hundred years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Summary Pay Range:
$144,960.00 - $235,440.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
Relocation is available for this position.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
July 15, 2025 - July 25, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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