Job Title: Help Desk Support I
Location: 601 East 18th Avenue Suite 150 Denver, CO
Duration: 9+ Months
Complete Description:
Description:
· Please see updated statement of work in the attachment section:
· Provides support to end users on a variety of issues.
· Identifies, researches, and resolves technical problems.
· Responds to telephone calls, email and personnel requests for technical support.
· Documents, tracks and monitors the problem to ensure a timely resolution.
· May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
· Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
· Relies on instructions and pre-established guidelines to perform the functions of the job.
· Primary job functions do not typically require exercising independent judgment.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
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