Head of Workplace

About the Team

This role leads Workplace Operations for Zoom's global sites excluding China, ensuring they are safe, efficient, compliant, cost-effective, and aligned with business needs. The position manages the end-to-end delivery of workplace programs, operational standards, vendor relationships, and site-specific services to create a high-performing, employee-focused environment.

Responsibilities

• Overseeing daily operations across global offices, ensuring proper maintenance, handling repairs, managing vendors, and coordinating janitorial services efficiently.

• Managing health, safety, and environmental programs, including conducting fire drills, performing compliance audits, evaluating ergonomics, and completing risk assessments.

• Leading global credentialing initiatives, managing access control systems, and coordinating security operations.

• Overseeing energy tracking, sustainability initiatives, and biophilia guidelines.

• Managing workplace services and amenities, including food programs, parking, mailroom operations, couriers, office supplies, and the new hire remote equipment program.

• Managing internal audiovisual operations and ensuring effective digital signage oversight.

• Managing workplace budgets, forecasts, and reporting responsibilities effectively.

• Managing asset inventory, coordinating global shipping, ensuring business continuity planning, and maintaining operational readiness.

• Collaborating across teams on organizational events, supporting leadership program operations, and driving strategic initiatives to enhance workplace effectiveness.

What we’re looking for

• Work onsite at HQ in either San Jose or Seattle for four days each week.

• 10+ years in workplace operations or facilities management, ideally in a global environment

• Demonstrate experience overseeing multiple locations and managing varied vendor portfolios effectively.

• Demonstrate extensive understanding of safety, compliance, and environmental health and safety regulations.

• Demonstrate exceptional ability in managing projects and overseeing budgets effectively.

• Adapt to a dynamic, rapidly evolving environment with changing priorities effectively.

• Demonstrate effective communication and teamwork abilities when working with international teams.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected].

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.