Head of US Operations

What you'll be doing

• Managing and co-ordinating our US based operational leaders: You’ll be the on-the-ground leader for our US operations teams, making sure our functional managers are set up to execute their day-to-day operations in line with the global goals and strategy as set by our department leads in NZ. Whether it’s logistics, support, or production, you’ll be the go-to for coordination, prioritisation, and keeping the US team moving in sync with the global plan.  Note; this operating model follows the ‘helix ‘structure’, meaning you will run day-to-day operations and keep everything and everyone pointed in the same direction, while global leaders will set the functional strategy and standards to be executed against.
• Drive the execution of our US logistics strategy: Halter is both a software and hardware company, meaning we need to get the product from the manufacturer to the warehouse and to a customer’s doorstep. This takes a complex web of shipping providers, pick/pack providers, logistics, tracking systems, etc. You would be responsible for ensuring our global logistics strategy runs like clock-work in the US, working with the global functional leader to ensure this is fit for purpose both today and to support for future scale.
• Lead a world-class onboarding team: All customer touchpoints are extremely important, but none more than the first interaction after they sign up with Halter. You will support the US onboarding team with delivering the very best onboarding experience, balancing global best practice as defined by our global strategy, and ensuring this is adapted for local requirements. 
• Oversee a premium support team: Oversee Halter’s US support function, aligning with the global support lead and APAC team to deliver an ‘always on’ 24/7 cross-timezone support model. You’ll work with our US support leader to foster the team to build strong feedback loops with Territory Managers, Product, Engineering, and Logistics, using data and insights to deliver premium customer support outcomes
• Support of hardware deployments: You’ll oversee our on-site fleet during farm deployments, troubleshooting issues and ensuring successful installations. You will work with our US operational leaders to establish a process for ensuring quick resolution both remotely and in person across the US. 
• Diagnose complex hardware issues: You and your team are able to diagnose any issues with our hardware and feed this information back to the relevant team. Fixing issues in a silo helps no one, so you ensure that any and all relevant information is shared globally to provide our customers with the very best outcomes possible. You’re a natural problem solver and like to build teams that also share in those challenges.

Why our team loves working at Halter

• Every now and again a company comes along that disrupts and transforms an entire industry, leaving society in a better place. Few people get the opportunity to work at companies like these. Halter is an incredible technology transforming an essential industry. We have a genuine and shared connection to our mission to make a difference in the world.
• Our product changes the lives of our customers, directly improving their livelihoods and their lifestyle. Your work matters.
• Dedicate yourself to solving real-world problems alongside an epic team in a high-growth culture. The excitement, risk and reward of a high-growth technology scale-up on the global stage. Our ideas are truly valued, we are able to move fast, and our impact is real.
• Healthy body, healthy mind. We’re partnered with Southern Cross Health Insurance to support your well-being.
• We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.
• Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.
• Our time to recharge is valued, we’re offered wellness leave and unlimited paid annual leave.
• We offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.

About Halter

• At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic.  Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry.


• People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners, DCVC, Blackbird, Promus Ventures,


• Rocket Lab’s Peter Beck and Icehouse ventures. To find out more, visit our careers website, LinkedIn & Instagram.