Hardware & Payments Support Specialist

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

Join FareHarbor as a Hardware & Payments Support Specialist, where you’ll install and troubleshoot client hardware, support payment operations, and serve as a key liaison across teams to ensure seamless, reliable performance for our partners

The Hardware & Payments Support Specialist plays a critical role in supporting both FareHarbor’s hardware ecosystem and core payment operations. This hybrid position provides advanced troubleshooting, guidance, and client-focused support for a wide range of hardware, including EMV card readers, Boca ticket printers, receipt printers, QR/Barcode scanners, networking peripherals, and other on-site equipment, while also serving as a key contributor to the Payment Operations team. The ideal candidate is a proactive problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering an exceptional client experience.

What you’ll do here:

• Schedule/attend video calls with clients to assist with configuring and troubleshooting hardware, software and network connections
• Receive and solve inbound tickets in ZenDesk about hardware setups and payment inquiries
• Periodically travel to client sites to perform on-site diagnostics, installations, and repairs, often with limited advance notice
• Learn and maintain expert FareHarbor-compatible hardware knowledge (i.e.EMV credit card readers, cash drawers, Boca ticket printers, QR code scanners, and more)
• Update & improve hardware and payment related topics in the Help Center
• Organize technical trainings to improve employee knowledge about hardware
• Act as a liaison between external hardware vendors, internal teams, clients, and payment service providers
• Find new ways to optimize existing processes and create new procedures and serve as a representative for the team, going above and beyond to provide the best service internally and externally
• Solve a wide variety of payment-related escalations, both internally and externally
• Various other operational tasks related to Payment Operations at FareHarbor (including projects related to implementing new payment methods, monetization initiatives, currencies, fraud prevention

Requirements:

• Experience supporting EMV devices, Boca ticket printers, and POS peripherals
• Background in SaaS or information technology
• Familiarity with networking fundamentals (LAN, Wi-Fi, IP addressing)
• Genuinely committed to delivering best in class B2B technical support
• Able to work closely and effectively with others
• Self-starter who can manage daily workload independently and prioritize and own various tasks 
• An excellent verbal and written communicator
• Demonstrates confidence and ability to provide mentorship to other team members through providing coaching, feedback, support, and answering technical/non-technical questions
• Experience with TeamViewer application

Benefits 

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year 
• Global leave benefit 
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $22.88-$34.32/hour, plus 10% bonus potential 

Application Deadline: December 19th, 2025 

Please note you must be authorized to work in the United States for this position.

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.

Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.