FHS Client Success Portfolio Manager

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

We’re looking for a strategic and client-focused FHS Client Success Portfolio Manager to own and grow a portfolio of high-value website clients representing millions in transaction volume. This role sits at the intersection of client success, portfolio strategy, and operational excellence — responsible for driving adoption, performance, and retention across the FareHarbor Sites (FHS) paid packages.

You’ll manage a book of business post website launch, ensuring each client receives continuous value, understands how to use our platform and services to grow their online direct business, and remains aligned with product updates, marketing campaigns, and SEO/CRO strategy. This role is central to our long-term revenue growth, influencing conversion rates, adoption of new features, and client lifecycle value.

You’ll work cross-functionally with teams including Product Development, SEO/CRO, Performance Marketing, Account Management, and Business Intelligence to ensure FHS clients receive high-impact support and results.

What you’ll do here:

• Own a revenue-generating portfolio of FHS clients and drive measurable growth across the book.
• Build trusted relationships with key stakeholders, becoming a strategic partner in their online success.
• Develop success plans, identify optimization opportunities, and surface risk early to improve retention.
• Interpret reporting on site performance, conversion data, and usage trends using tools like Mixpanel, Looker, Tableau, and GA4.
• Collaborate with SEO/CRO, Product Marketing, and Ads teams to activate campaigns and features across your portfolio.
• Partner with commercial leads to identify upsell or cross-sell opportunities tied to business goals.
• Support onboarding and knowledge transfer to ensure clients understand their site’s capabilities and roadmap.
• Prioritize high-impact requests and lead internal workflows across Design, Development, and SEO/CRO teams to deliver scalable solutions.
• Represent the voice of the client in product discussions and future roadmap development.
• Ensure internal tools and documentation reflect the current state of the portfolio.
• Retain the client portfolio year over year and grow them by implementing product/service updates.

Requirements:

• 4+ years in client success, digital strategy, or portfolio management, ideally in SaaS or web services
• Proven experience managing large, multi-client portfolios tied to revenue goals
• Strong analytical mindset—comfortable reviewing web and revenue performance data to drive action
• Familiarity with CMS platforms (WordPress preferred), conversion-focused design, and digital best practices
• Ability to distill complex technical or marketing details into clear, client-friendly communication
• Skilled in tools like GA4, Looker, Airtable, Close, Tableau, and Mixpanel
• Ability to lead through influence across cross-functional teams
• Excellent time management, prioritization, and communication skills
• A strategic, growth-oriented mindset with a passion for helping clients succeed
• Flexibility to travel up to 30% of the time for client onsites

Bonus Points: 

• Experience managing portfolios exceeding $1M+ in revenue
• SEO/CRO or performance marketing exposure
• Experience with client onboarding and long-term success planning
• Tourism or SaaS background
• Multilingual a plus (Spanish highly valued)

Benefits 

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $66,323-$99,484, plus 10% bonus potential 

Please note you must be authorized to work in the United States for this position.

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.