Group Operations Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Group Operations Specialist, you will lead the planning, execution, and strategic oversight of high-impact events. This is a critical client-facing role that requires both operational excellence and sophisticated business insight. You will serve as a trusted strategic partner, handling sophisticated, senior-level engagements while driving growth opportunities and operational improvements across our Global Business Travel platform.

What You’ll Do

• Develop, plan, and flawlessly execute sophisticated, senior-level events that reflect the caliber and expectations of a Fortune 100 client
• Serve as the primary strategic advisor on meetings strategy, process optimization, and technology infrastructure decisions
• Build and maintain positive relationships with key partners, demonstrating deep understanding of client objectives and business priorities
• Identify and unlock growth opportunities within the account while maintaining the highest standards of service delivery
• Facilitate seamless collaboration across diverse Amex GBT entities to ensure cohesive, coordinated event delivery
• Lead all collaborator calls and maintain awareness across event portfolios to ensure alignment and quality
• Provide mentorship and guidance to travel support agents on group communication and travel logistics
• Support US time zone coverage for multi-event coordination and customer inquiries
• Lead end-to-end event operations including pipeline updates, spend monitoring, and infrastructure planning
• Drive process improvements in partnership with Global Services teams, identifying efficiencies and standards

What We're Looking For

• 8+ years of customer-facing responsibility with Fortune 100 organizations, with shown success leading sophisticated, high-stakes relationships
• Demonstrated expertise in events planning and delivery at a senior level
• Deep knowledge of business travel operational processes, industry practices, and commercial dynamics
• Proven knowledge using GDS, SABRE preferred
• Strong commercial acumen with ability to navigate sensitive client relationships and strategic account considerations
• Outstanding ability to collaborate across functional areas, geographies, and cultures with tact and influence
• Consistent track record of delivering results under pressure while maintaining quality and client satisfaction
• Outstanding time management and problem-solving skills with ability to balance multiple priorities
• Outstanding communication and relationship-building abilities with both internal teams and external partners
• Strategic attitude with ability to balance operational execution with business development opportunities

Candidates based in Eastern timezone will be strongly preferred based on business needs.

Location

The US national base salary range for this position is from 

The national range provided includes the base salary that Amex GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!