Jobs at American Express Global Business Travel

Lead strategic planning and execution of high-impact events for Fortune 100 clients. Advise on meetings strategy, process optimization, and technology infrastructure; manage client and partner relationships; identify growth opportunities; coordinate cross-functional delivery; mentor travel support agents; oversee event logistics, room blocks, spending, reporting, and data integrity; and drive operational improvements across the global business travel platform.

Manages Identity and Access Management and cybersecurity projects from scope definition through delivery. Coordinates internal teams, vendors, stakeholders, budgets, schedules, risks, resources, and project documentation. Ensures technical feasibility and on-time, on-budget completion while tracking performance and escalating issues. Develops project plans, process maps, spreadsheets, and diagrams, maintains stakeholder relationships, and supports organizational IAM strategy in an agile environment.

Deliver tailored training and onboarding for Egencia clients, conduct platform demonstrations and public trainings, manage demo requests, and support adoption. Partner with Sales, Account Management, Implementation, Product, and Technology teams to translate platform capabilities, integrations, and configurations into business value. Provide technical guidance on APIs, HR feeds, and system connectivity, maintain platform expertise, train internal teams, and support customers across global time zones.

Provides operational and strategic support for corporate travel clients, including case management, platform administration, implementation of tools and processes, supplier-rate troubleshooting, reporting, travel-program data analysis, and selected project management. The role advocates for clients, communicates product enhancements, resolves issues, and collaborates with internal teams to improve travel-program performance and client satisfaction.

Serve as primary client liaison and lead for assigned pharmaceutical congresses. Manage timelines, contracts, suppliers, hotels, DMCs, air, IT/web requirements, creative materials, site inspections, itineraries, billing, recordkeeping, and program debriefs. Coordinate teams and third-party suppliers, evaluate program impact, support VIP logistics, and travel up to 40%.

Advise corporate clients on domestic and international business travel, research and arrange air, road, rail, and hotel bookings, and use GDS platforms including Sabre, Apollo, Galileo, and Amadeus. Provide proactive telephone-based customer service, follow travel and supplier policies, resolve traveler and booking issues, protect personal information, and collaborate with teammates to improve service quality.

As a VIP Travel Consultant, you'll manage travel for corporate clients, arrange complex travel itineraries, ensure compliance with policies, and provide exceptional service while collaborating with the team.

Advise corporate clients on domestic and international business travel, researching options and arranging air, road, rail, and hotel bookings through Sabre. Ensure compliance with travel policies and regulations, provide proactive telephone service, resolve customer and supplier issues, protect traveler information, and collaborate with teammates through coaching and feedback.

Leads product strategy, technology roadmaps, delivery governance, compliance, and operational performance for the Defense & Government portfolio. Partners across product, engineering, infrastructure, legal, commercial, and customer teams to meet government contracts and FedRAMP requirements. Reports portfolio progress and risk to executives, develops product managers and analysts, manages vendor relationships, supports government contracting and RFP activities, and engages government customers and strategic partners.

Individual-contributor sales role generating new SME business for corporate travel management. Responsibilities include aggressive prospecting, consultative selling to C-level buyers, discovery with finance and procurement, crafting customized proposals and demos, managing pipeline and CRM, articulating ROI and P&L benefits, closing deals, and supporting implementation/first-year activation. Up to 50% travel within territory.

Provide remote corporate travel booking and advisory services using Sabre GDS for domestic and international air, rail, road, and accommodations. Ensure policy compliance, anticipate traveler needs to sell services, resolve customer issues, use positive phone techniques, and collaborate with teammates to coach and improve service levels across 24x7 shift coverage.

Provide remote corporate travel booking and advisory services for individuals and groups. Research travel options, book domestic and international air/road/rail/accommodations, ensure policy and regulatory compliance, use Sabre GDS, handle phone and email servicing, resolve customer issues, and collaborate with teammates to coach and improve service.

Lead venue sourcing sales for meetings and events across small to enterprise clients in North America. Hunt new business, manage and grow client portfolios, negotiate group hotel contracts, provide consultative site-selection services, maintain CRM and sourcing data, and deliver contract savings reporting.

Provide remote corporate travel booking and advisory services, arranging domestic and international air, rail, road, and accommodation travel. Use Sabre GDS to research options, ensure policy and regulatory compliance, handle phone and email servicing, resolve customer issues, sell ancillary services, and collaborate with team members to coach and improve service levels. Must work weekends and varied shifts.

Provide remote corporate travel booking and advisory services using Sabre GDS for domestic and international travel. Research options, ensure policy and regulatory compliance, sell ancillary services, resolve customer issues, protect traveler information, and collaborate with teammates while working EST shifts.

Provide remote corporate travel booking and support for domestic and international clients. Advise on travel options, book air/ground/rail/accommodations using GDS (Sabre), ensure policy compliance, handle phone and email service, resolve issues, and collaborate with team members to improve service.

Provide remote corporate travel advisory and booking for domestic and international air, road, rail, and accommodations. Use Sabre GDS, ensure policy and regulatory compliance, anticipate traveler needs to upsell services, resolve customer issues, and collaborate to coach and improve team service levels. Work flexible shifts including evenings, overnights, and weekends.

Provide high-touch booking and advisory services for corporate domestic and international travel (air, car, rail, hotels). Use Sabre GDS to arrange complex itineraries, communicate via phone/chat/email, resolve customer issues, sell add-on services within policy, and meet team and account service metrics across varied shifts.

Lead strategic account and business development for a travel vertical, serving as primary client liaison. Identify growth opportunities, craft tailored solutions, analyze market and client data, maintain cross-functional alignment, track vertical performance, and manage a Planning Manager to deliver T4M programs.

As a VIP Travel Consultant, manage travel arrangements for elite clients, ensuring compliance with travel policies, and providing excellent customer service while utilizing GDS.