Global Operations Level 2 Lead - 25-138

Responsibilities

• Responsibilities include:
• Directing and participating in system troubleshooting, problem resolution, and maintenance activities, both on-site and via remote telephonic support
• As a subject matter expert, the candidate will oversee Level 2 troubleshooting, break/fix support, and preventive maintenance actions, regularly interacting with remote C2BMC sites and senior leadership
• Additional duties include attending meetings, managing team resources and schedules, continuous training to both Level IIs and COSAs, conducting performance assessments, and ensuring effective communication across various stakeholder groups
• The candidate must be a proactive, self-directed leader capable of planning, coordinating, directing, and controlling team projects with minimal oversight
• Our Systems Engineering Leads are empowered to foster innovation and visionary thinking within their teams, from automating system provisioning to enhancing enterprise monitoring

Experience Required

• Required:
• Must be capable of obtaining a TS/SCI clearance and getting in indoctrinated into a higher than secret (HTS) program
• Proficiency with automation utilizing Ansible and Bash in addition to familiarization with IBM DataPower products and expertise troubleshooting certificates within DataPower proxies is essential
• Substantial experience with Red Hat or other Linux-based server administration is mandatory
• Highly skilled in System Administration and Application to ensure uptime, performance, resources and security of the system is sustained and anomalies are fixed efficiently
• Desired:
• Experience with virtualization and storage technologies such as Nutanix or VMware, as well as proficiency in automation tools i.e. PowerShell and Perl
• Data mining and analysis
• Database Administration
• Endpoint Management Products
• Automated Patch Management

Technical Skills Required

• Must have extensive expertise in system administration, monitoring, application management, and automation disciplines to ensure efficient system delivery, optimal performance, maximum uptime, and a robust cybersecurity posture
• Must provide leadership in assessing and developing Tactics, Techniques, and Procedures (TTPs), as well as Operating Instructions (OIs) essential for the administration, operation, and management of services within operational environments
• Proven experience managing Windows Domain Controllers, PKI infrastructure, and certificate administration on Windows domain controllers is required

Education Required

• Emerging authority typically with an advanced degree and 7+ year’s experience or bachelors with 9+ year’s experience or equivalent;
• Applies extensive expertise;
• Solves complex problems that require the regular use of ingenuity and creativity;
• Work is performed without appreciable direction and is reviewed for desired results from a relatively long time perspective;
• Erroneous decisions would normally result in failure to achieve major organizational objectives;
• May function in project leadership roles and represents the organization as prime customer contact on significant technical matters on contracts
• Must possess a DoD 8140 certification at IAT Level II or higher (Security+, GSEC, SCNP, SSCP, CISSP, CISA, GSE, SCNA)
• Candidate will be responsible to maintain DoD 8140 certification for the full contract period
• An active TS/SCI clearance is required (SAP will need to be obtained after start)
• IAT Level II is required to start
• Other: Position is normally Mon - Fri: potential surges, may require on-call, evenings and weekends support during system anomalies and or tests