The General Manager leads a team to enhance culinary and retail performance, ensuring customer satisfaction and operational compliance while achieving sales goals.
With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.
The General Manager plays a key role in the success of a Sur La Table store by leading a high-performing team that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service.
Key Responsibilities
Leadership & Team Development
· Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.
· Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture
· Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
Customer Experience & Brand Representation
· Remains knowledgeable by staying updated on products, utilizing available training, and seeking additional resources as needed.
· Ensure exceptional customer experience by leading a customer-focused culture.
· Uphold Sur La Table’s brand standards through outstanding service, store presentation, and culinary class execution.
· Address customer concerns and resolve issues to maintain satisfaction and loyalty.
Sales & Business Performance
· Exceed sales goals by developing and implementing strategies to enhance the culinary and retail business.
· Analyze key performance metrics daily and leverage insights to optimize store performance.
· Ensure achievement of sales goals and financial targets through effective merchandising, marketing, and customer engagement.
Operations & Compliance
· Oversee daily store operations, ensuring compliance with company policies and procedures.
· Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
· Ensure store safety and cleanliness, addressing any maintenance needs promptly.
· Maintains the accuracy and integrity of employee records, including but not limited to time and attendance data, food safety certifications, and personal information.
· Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy
· Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.
Physical Requirements
· Ability to communicate verbally and work cooperatively with associates and customers
· Ability to remain standing for up to 5 hours at a time
· Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
· Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
· Ability to lift and/or move merchandise weighing up to 50 lbs.
· Ability to ascend/descend ladders to retrieve and/or move merchandise
· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
· Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays
· Regular and predictable attendance
Qualifications & Experience
· 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
· Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
· Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
· Excellent communication, problem-solving, and decision-making abilities.
· Passion for community engagement and providing exceptional customer experiences.
· Proficiency in Microsoft Office and retail management systems preferred
This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].
Top Skills
MS Office
Retail Management Systems
Similar Jobs
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
The Test Technician II conducts functional and performance tests on hardware, troubleshoots issues, supports testing operations, and documents test setups using specialized hands-on skills.
Top Skills:
AntennasElectronic BoardsGraphical User InterfacesNetwork AnalyzersRf Test EquipmentSignal GeneratorsSpectrum AnalyzersSubsystems
Fintech • HR Tech
As a Fraud Operations Analyst, you will optimize operational tasks, investigate suspicious activities, and collaborate cross-functionally to prevent fraud.
Top Skills:
SQL
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Manage training programs for customer-facing teams, improve skills through structured curriculum, and coordinate communications across departments for product and process changes.
Top Skills:
CRMLms PlatformsProduct Management Tools
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
