GAP Administration Processor

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.

The GAP-Administration Processor will focus primarily on the Indirect department's Dealer Guaranteed Asset Protection (GAP) Refund process. The primary focus of this position will be the distribution and data entry of Indirect Dealer GAP Contract cancellations to the GAP Providers and selling Dealers, the balancing of GLs and the processing of refund checks. In addition, the Gap-Administration Processor will track, document, and assist with collection activity on aged, unresolved refunds due. This entails processing an average of 800 new GAP cancellations for up to $400,000.00 per month in addition to all aged/unresponsive dealer cancellations what will need to be collected on.

Essential Functions

• Coordinates Indirect GAP cancellations through both the Dealer and Provider.
• Track and Audit GAP refunds, Balance GLs and Process Checks
• Collect outstanding Gap Cancellations from Indirect Dealer.
• Answer member/dealer questions and resolve issues.
• Research Gap policies/documents and cancellation discrepancies.
• Adjust/Balance General Ledgers.
• Deposit/Cut Checks/ Transfer funds for Gap refunds to current and prior members.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position:

• High School Diploma/G.E.D., required
• 4+ years' general lending, loan, or equivalent work experience, required to include:
  • 3+ Consumer lending processing, accounting or auto dealer financing, required
• 1+ GAP experience, preferred
• 1+ years' quality control experience, preferred
• 1+ years' collections experience, preferred

Technical or Specialized Knowledge/Skills:

• Knowledge of Indirect Lending practices, policies, and procedures.
• Attention to detail and mathematical accuracy.
• Understanding of regulatory demands relevant to indirect lending preferred.
• Ability to recognize and mitigate potentially fraudulent activity using available tools (i.e. Fraud Shield).
• Knowledge of the Microsoft office suite with particular focus on Microsoft Excel.
• Knowledge of loan documentation.
• (preferred) Symitar / Akcelerant experience.
• (preferred) Knowledge of Ent lending systems.
• (preferred) Experience with General Ledger balancing & check cutting.

PAY RANGE: $25 to $29 per Hour (S13), plus monthly incentives, and 3% annual target bonus.

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave
  
  We anticipate this position to close on 10/05/2026. Please submit your application at your earliest convenience to be considered.
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.