Full time or Part time Client Service Representative

Do you love people as much as you love pets? If you're a people person with a passion for animals, we want to meet you!  VCA Terrell Animal Hospital is looking for a friendly, outgoing, dependable, and customer service-focused individual to join our team as a Client Service Representative (CSR). We are looking for a part time and full time CSR.  We are a busy, growing five-doctor veterinary hospital located in beautiful Lakeway, Texas, just outside of Austin.

We believe that exceptional veterinary care starts with exceptional customer service. While we absolutely love animals, our clients are just as important! We are looking for someone who enjoys connecting with people, building relationships, helping others, and making every client and pet feel welcome.

Why join our team?

At VCA Terrell, we believe in supporting our team members, encouraging professional growth, and creating a workplace where everyone can succeed.

We offer:

• A supportive, team-oriented environment
• Opportunities to learn and grow within veterinary medicine
• The chance to make a difference in the lives of pets and their families
• A busy, engaging work environment where no two days are exactly alike
• Full-time and part-time opportunities
• Competitive pay based on experience

Who we’re looking for:

Our ideal candidate is someone who:

• LOVES working with people AND animals!
• Has a warm, friendly, welcoming personality
• Enjoys providing outstanding customer service
• Has excellent communication and interpersonal skills
• Can multitask and stay organized in a fast-paced environment
• Is dependable, punctual, and ready to work as part of a team
• Maintains a positive, professional attitude, even during stressful situations
• Takes initiative and looks for ways to help without always being asked
• Is comfortable answering phones, using computers, and learning new systems
• Loves problem solving

Hospitality, Concierge service or client service experience is preferred. We are happy to train the right person who has a great attitude, strong customer service skills, and a willingness to learn.

What you’ll do

As a Client Service Representative, you are the first impression of our hospital and an essential part of our veterinary team.

Your responsibilities will include:

• Greeting clients and their pets with a friendly smile and welcoming attitude
• Answering incoming phone calls professionally and compassionately
• Scheduling and confirming appointments
• Assisting clients with questions about hospital services, products, and general pet care
• Communicating clearly with clients, veterinarians, and veterinary technicians
• Explaining estimates, reviewing charges, and processing payments
• Making follow-up calls and helping clients stay on track with their pets' care
• Maintaining accurate patient records and client information
• Helping keep our lobby, reception area, and hospital clean and welcoming
• Supporting your teammates and helping wherever needed to keep the hospital running smoothly

Benefits of Joining the VCA Team

• Access to the resources and support of a large veterinary community
• Leadership and career advancement opportunities
• Career development and training programs
• Opportunities to give back through shelter partnerships and VCA Charities
• Continuing education and professional development opportunities
• Tuition support and sponsorship opportunities
• Mental health and wellness resources
• Employee referral bonuses
• Competitive wages based on experience
• Medical, dental, and vision insurance
• Generous pet care discounts
• Life insurance and short- and long-term disability coverage
• Paid parental leave
• Paid vacation and sick time
• 401(k) retirement savings plan

Benefits and eligibility may vary based on employment status, scheduled hours, and applicable VCA policies.

Come Grow With Us!

At VCA Terrell Animal Hospital, we care about our people just as much as we care about our patients. We value positive attitudes, strong communication, reliability, compassion, and a willingness to help one another.

If you're someone who enjoys making people feel welcome, loves animals, and wants to be part of a team that makes a difference, we'd love to meet you!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.