What You'll Do:
Strategic Advisory: Provide expert guidance on system configurations and bespoke workflows to ensure the platform is architecturally aligned with the firm’s organizational structure.
Operational Troubleshooting & Enablement: Resolve complex technical issues while fostering a culture of self-sufficiency through comprehensive training, documentation, and scalable self-service resources.
Platform Optimization & Adoption: Drive organization-wide engagement by spearheading feature rollouts and identifying high-impact process improvements that maximize platform ROI.
Product Evangelism & Continuous Education: Maintain deep subject matter expertise on the Filevine product roadmap (LEX, milestones, and iterative updates) to ensure the firm remains at the forefront of platform capabilities.
Lifecycle Management: Oversee the technical components of personnel transitions, ensuring seamless onboarding and offboarding workflows to maintain data integrity and user productivity.
Business Process Auditing: Systematically evaluate existing workflows to identify inefficiencies and realign digital tools with the firm's broader operational objectives.
What You'll Need:
Technical Expertise: Hands-on administration of Filevine or comparable legal technology platforms.
Domain Knowledge: Deep understanding of legal workflows, regulatory compliance, and high-level client service standards.
System Integration: Proficiency in managing SaaS ecosystems, including system integrations and end-to-end process automation.
Collaborative Leadership: Strong project management skills with a proven ability to lead cross-functional initiatives.
Educational Impact: Outstanding communication abilities tailored for user training, technical support, and organizational change management.
Technological Advocacy: A passion for solving complex problems, driving platform adoption, and empowering legal teams through technology.
Industry Background: Previous experience in a law firm, legal department, or paralegal role is strongly preferred.
- Willingness to travel to Client office(s) 5x per week
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