Field Engineering Process & Standards Lead

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Surpassing network limitations of the past, our Wireless Development team is building and enhancing the country's first cloud-native, standalone 5G wireless network. This is the foundation of a connected world flexible enough to satisfy all the social, economic and transformative needs of today and the future.
Job Duties and Responsibilities
Key Responsibilities:

• Workflow & Process Development:
• Design and standardize work order management processes, leveraging platforms such as ServiceNow (SNOW) and other enterprise systems
• Develop protocols for tracking, escalating, and resolving network incidents to minimize downtime and manual inefficiencies
• Automation & Continuous Improvement:
• Identify opportunities for automation in field interventions and develop strategies to implement them
• Collaborate with IT and engineering teams to refine process automation tools and monitor their performance
• Training & Competency Development:
• Work with the Manager to define core skills and competencies for Field Engineers
• Develop training programs and certification paths focused on advanced troubleshooting, remote diagnostics, and software-driven network configuration
• Documentation & Quality Standards:
• Create and maintain detailed process documentation, standard operating procedures, and performance benchmarks
• Ensure that all processes adhere to industry best practices and regulatory requirements

Task Inventory:

• Map out and document current field engineering workflows and identify areas for improvement
• Develop, test, and roll out standardized processes for work order ticketing and incident resolution
• Implement continuous improvement initiatives and periodic reviews to update standards as technology evolves
• Coordinate with training teams to develop modules that address identified process gaps
• Manage process audits and quality checks to ensure compliance and effectiveness

Skills, Experience and Requirements
Education and Experience:

• 5+ years' experience in process optimization or operational excellence within telecom or a related technical field

Skills and Qualifications:

• Strong background in work order management systems (e.g., SNOW) and automation technologies
• Excellent analytical skills with a detail-oriented approach to process documentation and quality assurance
• Proven ability to lead cross-functional process improvement initiatives and drive change management efforts
• Up to 50% Travel

Visa sponsorship not available for this role
Salary Ranges
Compensation: $83,160.00/Year - $118,800.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.