Supports a live Epic ASAP emergency department environment through daily ServiceNow ticket resolution, Epic upgrades, configuration troubleshooting, workflow optimization, documentation, and module enhancements. Collaborates with clinical and technical stakeholders to address emergency department workflow needs, including triage, tracking boards, orders, disposition, throughput, and patient flow. Works independently in a remote, sustainment-focused contract engagement while managing competing priorities.
This is a remote position.
Epic ASAP Analyst
- Start Date: ASAP (Approximately 2 Weeks for Onboarding)
- Duration: Contract (Through March 31, 2027, Extension Possible)
- Daily Working Hours: Full-Time
- Travel: Remote
- Work authorization: Must be eligible to work in the U.S. without company sponsorship
- No Third Parties Please
Project Scope
We are seeking an Epic ASAP Analyst to support a post-live healthcare organization currently in the optimization phase of their Epic journey. This role will manage day-to-day ServiceNow ticket resolution, support recurring Epic upgrades, and contribute to ongoing module enhancements as the organization transitions from optimization into sustainment.
Position Summary
The Epic ASAP Analyst will serve as a hands-on support and optimization resource for a live Epic emergency department environment. This individual will work through ServiceNow tickets on a daily basis, support Epic upgrades occurring every 3–4 months, and contribute to quality of life improvements and module enhancements across the ASAP environment. The ideal candidate is an experienced Epic ASAP analyst who can work independently in a remote setting, manage competing priorities, and deliver consistent, high-quality support in a sustainment-focused engagement.
Key Responsibilities
- Manage and resolve daily Epic ASAP ServiceNow tickets in a timely and thorough manner.
- Support Epic upgrades occurring every 3–4 months including testing, validation, and documentation.
- Contribute to optimization and quality of life improvements across the Epic ASAP environment.
- Support module enhancement initiatives as the organization transitions from optimization into sustainment.
- Analyze and troubleshoot Epic ASAP configuration issues and workflow gaps.
- Document issue resolutions, configuration decisions, and enhancement outcomes.
- Collaborate with emergency department, clinical, and technical stakeholders to address ED workflow needs.
- Identify opportunities for ongoing improvement within the ASAP environment.
Qualifications
- Active Epic ASAP certification required.
- 3+ years of hands-on Epic ASAP analyst experience.
- Experience supporting a live Epic environment in an optimization or sustainment capacity.
- Familiarity with ServiceNow or comparable ticketing systems for issue tracking and resolution.
- Strong understanding of emergency department workflows including triage, tracking boards, orders, and disposition.
- Ability to work independently and manage multiple priorities in a fully remote environment.
- Must be eligible to work in the U.S. without sponsorship.
Preferred Qualifications
- Experience supporting Epic upgrades and module enhancements in a post-live environment.
- Background in Epic optimization and sustainment engagements.
- Familiarity with ED throughput, patient flow, and capacity management workflows.
- Experience working within a consulting or contract support capacity.
- Strong documentation and communication skills across clinical and technical audiences.
Ideal Candidate Profile
- Dependable Epic ASAP analyst who can hit the ground running in a live, ticket-driven environment.
- Detail-oriented and organized with a track record of thorough issue resolution and clean documentation.
- Self-starter who manages their workload independently without needing day-to-day direction.
- Collaborative team player who communicates clearly with both clinical and technical stakeholders.
- Brings consistency, technical depth, and professionalism to every engagement.
When working with Quoris as a consultant, you are eligible for competitive benefits including Health, Dental, Vision, 401k, and a great culture/working environment.
#LI-MP1
#LI-Remote
Similar Jobs
Cloud • Healthtech • Information Technology • Consulting
Provide Epic-related consulting services, with responsibilities including system troubleshooting, risk documentation, client mentoring, and workflow analysis. Leadership roles may involve project management duties.
Top Skills:
Epic Systems
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Own the strategy and roadmap for patient-provider search, retrieval, ranking, and marketplace matching. Lead experimentation, objective functions, evaluation, and ML platform foundations while partnering with ML engineers, data scientists, design, clinical teams, and executives. Improve successful, lasting care matches rather than optimizing only clicks or bookings. Balance patient access, provider growth, clinical quality, and payer priorities, while setting the standard for technically grounded product management.
Top Skills:
EmbeddingsLarge Language Models (Llms)Machine LearningRetrieval And Ranking SystemsSemantic Search
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Oversee market success for Moveworks solutions by supporting territory strategy, account planning, customer digital-transformation initiatives, solution roadmaps, and sales-cycle execution. Coach account executives and sales development teams on specialty-solution knowledge, identify opportunities, align recommendations with value principles, and partner with customers, solution consultants, and external partners to drive solution wins.
Top Skills:
AIMoveworksService ManagementServicenowWorkflow Automation
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
