Supports a live Epic ASAP emergency department environment through daily ServiceNow ticket resolution, Epic upgrades, configuration troubleshooting, workflow optimization, documentation, and module enhancements. Collaborates with clinical and technical stakeholders to address emergency department workflow needs, including triage, tracking boards, orders, disposition, throughput, and patient flow. Works independently in a remote, sustainment-focused contract engagement while managing competing priorities.
This is a remote position.
Epic ASAP Analyst
- Start Date: ASAP (Approximately 2 Weeks for Onboarding)
- Duration: Contract (Through March 31, 2027, Extension Possible)
- Daily Working Hours: Full-Time
- Travel: Remote
- Work authorization: Must be eligible to work in the U.S. without company sponsorship
- No Third Parties Please
Project Scope
We are seeking an Epic ASAP Analyst to support a post-live healthcare organization currently in the optimization phase of their Epic journey. This role will manage day-to-day ServiceNow ticket resolution, support recurring Epic upgrades, and contribute to ongoing module enhancements as the organization transitions from optimization into sustainment.
Position Summary
The Epic ASAP Analyst will serve as a hands-on support and optimization resource for a live Epic emergency department environment. This individual will work through ServiceNow tickets on a daily basis, support Epic upgrades occurring every 3–4 months, and contribute to quality of life improvements and module enhancements across the ASAP environment. The ideal candidate is an experienced Epic ASAP analyst who can work independently in a remote setting, manage competing priorities, and deliver consistent, high-quality support in a sustainment-focused engagement.
Key Responsibilities
- Manage and resolve daily Epic ASAP ServiceNow tickets in a timely and thorough manner.
- Support Epic upgrades occurring every 3–4 months including testing, validation, and documentation.
- Contribute to optimization and quality of life improvements across the Epic ASAP environment.
- Support module enhancement initiatives as the organization transitions from optimization into sustainment.
- Analyze and troubleshoot Epic ASAP configuration issues and workflow gaps.
- Document issue resolutions, configuration decisions, and enhancement outcomes.
- Collaborate with emergency department, clinical, and technical stakeholders to address ED workflow needs.
- Identify opportunities for ongoing improvement within the ASAP environment.
Qualifications
- Active Epic ASAP certification required.
- 3+ years of hands-on Epic ASAP analyst experience.
- Experience supporting a live Epic environment in an optimization or sustainment capacity.
- Familiarity with ServiceNow or comparable ticketing systems for issue tracking and resolution.
- Strong understanding of emergency department workflows including triage, tracking boards, orders, and disposition.
- Ability to work independently and manage multiple priorities in a fully remote environment.
- Must be eligible to work in the U.S. without sponsorship.
Preferred Qualifications
- Experience supporting Epic upgrades and module enhancements in a post-live environment.
- Background in Epic optimization and sustainment engagements.
- Familiarity with ED throughput, patient flow, and capacity management workflows.
- Experience working within a consulting or contract support capacity.
- Strong documentation and communication skills across clinical and technical audiences.
Ideal Candidate Profile
- Dependable Epic ASAP analyst who can hit the ground running in a live, ticket-driven environment.
- Detail-oriented and organized with a track record of thorough issue resolution and clean documentation.
- Self-starter who manages their workload independently without needing day-to-day direction.
- Collaborative team player who communicates clearly with both clinical and technical stakeholders.
- Brings consistency, technical depth, and professionalism to every engagement.
When working with Quoris as a consultant, you are eligible for competitive benefits including Health, Dental, Vision, 401k, and a great culture/working environment.
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