Enterprise Systems & BI Analyst

Position Summary

The Enterprise Systems & BI Analyst is responsible for developing, maintaining, and optimizing end-user dashboards within Microsoft Power BI and NetSuite environments. This role focuses on delivering high-impact, accessible, and polished reporting solutions while ensuring data consistency and alignment across platforms. Additionally, the analyst supports data analysis initiatives, including data cleansing, integration, and migration efforts.

Responsibilities

• Partner with Revenue and Information Systems teams to gather requirements and support business intelligence and CRM initiatives.
• Analyze and document business processes, including customer assignment workflows, and recommend improvements to enhance efficiency and data accuracy.
• Evaluate current reporting and dashboards, identifying opportunities to improve usability, accuracy, and business value.
• Develop and maintain reports and dashboards using Microsoft Power BI and Oracle NetSuite to support decision-making.
• Translate business needs into reporting requirements and deliver actionable insights through data analysis.
• Investigate and resolve reporting discrepancies, ensuring data integrity and consistency across systems.
• Serve as a resource for end users, providing support and guidance on reporting tools and CRM functionality.
• Maintain clear documentation of reports, processes, and user requests within the Information Services help desk system.
• Collaborate with stakeholders to support onboarding, role changes, and organizational updates with minimal disruption to reporting and system access.
• Identify trends, patterns, and opportunities within data to support business strategy and operational improvements.
• Ensure reporting outputs align with Web Content Accessibility Guidelines (WCAG) standards.
• Follow established change control processes when updating or introducing new reports and dashboards.
• Demonstrate curiosity and critical thinking by questioning existing processes and contributing to continuous improvement efforts.

Education & Skill Requirements

• Bachelor’s degree in business, Analytics, Information Systems, or a related field; equivalent experience or relevant certification in business analytics will be considered.
• Strong experience with Microsoft Power BI, including report and dashboard development.
• Experience with Oracle NetSuite or a similar ERP/CRM platform preferred.
• Excellent organizational and analytical skills, with the ability to effectively navigate and leverage research and data tools.
• Familiarity with Azure Synapse Analytics or similar data platforms is a plus.

Core Values

• Start with Empathy - We lead with curiosity, compassion, and respect. We listen to each other and to our customers, value different perspectives, and work to understand before being understood. That’s how we build trust and better solutions.
• Own it Together - We are accountable. We do what we say we will do. We hold ourselves, and each other, accountable for results. We follow through on commitments and take responsibility for our impact on our team, our customers, and our mission.
• Do What’s Right - We act with integrity, even when it’s hard. We’re honest, ethical, and guided by what’s best for our customers, our team, our partners, and the students we serve – always.
• Are Always Learning - Like the educators and students we serve, we believe in lifelong learning. We embrace change, seek feedback and stay curious—because every challenge is a chance to grow stronger, smarter, and more impactful.
• Win as a Team - We're in this together. We put the mission and the team first. We make decisions that benefit our customers and our company. We succeed by aligning around shared goals and celebrating collective wins over individual gain.

Training

• It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.