Engagement Program Manager (Marketing and Communications)

Posting Date

General Description/Purpose of Position:

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empower their teams to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.

Our growing Experience Center of Excellence is looking for a passionate, driven individual who can help to transform the ways we work cross-functionally, promoting a culture of learning and continuous improvement. We are looking to grow our team by adding a Certified Scrum Master (CSM) to support the delivery of Engagement programs and multi-channel campaigns designed to deliver personalized experiences, improve patient health outcomes, and drive business results.

This role works in an Agile environment supporting the Project Management Office of personalization and engagement-- and has responsibility to facilitate Agile development processes within our teams. The main scope of work for the CSM is to coach teams on Agile best practices, remove impediments, foster a collaborative and self-organizing environment, and drive continuous improvement of our Agile framework.

The ideal CSM will also have strong project management skills and the ability to work with many different frameworks of project management. The ideal candidate will have a strong interest in supporting project management activities while delivering on their duties as a scrum master and agile coach. This candidate will also have strong knowledge and experience with implementing Agile methodologies (Scrum, Kanban, SAFe, etc.) and the ability to influence and transform our ways of working.

Essential Duties & Responsibilities:

Agile facilitation and coaching: 40% of time

• Guide and coach teams on Agile principles, Scrum framework, and best practices
• Foster a culture of continuous improvement, collaboration, and self-organization
• Facilitate Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Facilitate Agile ceremonies to improve our upfront planning process (Backlog Refinement, PI Planning, Roadmap/Strategy discussion, etc.)
• Ensure teams understand and follow the Agile principles while tailoring processes to fit their needs
• Actively identify and remove any blockers or obstacles that hinder the team's ability to meet their sprint goals.

Continuous Improvement and Agile adoption: 30% of time

• Promote a culture of learning and experimentation within teams
• Encourage teams to identify inefficiencies and implement process improvements
• Provide Agile training and mentorship to team members and stakeholders
• Facilitate retrospective ceremonies as appropriate and maintain learnings documentation

Project Management, Collaboration and communication: 20%

• Works closely with business and strategists to refine and manage backlog
• Ensures effective communication between teams, business, stakeholders, and leadership
• Tracks and reports Agile metrics (velocity, burndown charts, etc.) to measure teams’ performance and process efficiency
• Supports project management activities as needed

Performs other duties and responsibilities as assigned including but not limited to: 10% of time

• Holds/attends team meetings, phone conferences, and training as needed
• Knows, understands, and follows teammate guidelines, employment policies, and department or company procedures
• And other duties as assigned

Qualifications & Skills

Required Qualifications:

• Bachelor's degree required, MBA or other related graduate level degree a plus
  • Certified Scrum Master (Preferred) or similar certification/education
  • 3+ years of experience as a Scrum Master, or agile coach
• 1+ years of experience working on large scale, multiple Scrum team projects
• Strong knowledge and experience with implementing Agile methodologies
  • Ability to build strong relationships across multiple lines of business
  • Excellent facilitation, coaching, and servant leadership skills
• Demonstrated results in being able to think strategically, anticipate future trends, and incorporate them into both the short and long term
  • Seamless ability to communicate with technical, marketing, and business teams
  • Strong problem-solving and conflict-resolution skills
  • Proficiency in Agile tools (Jira, Confluence, TargetProcess, etc.)

Preferred Qualifications:

• 5+ years experience working as a scrum master or agile coach in healthcare
• 3+ years of IT experience
• Demonstrated ability in obtaining results in a large corporate, heavily matrixed environment
• Understanding of the value of commitments to delivery made by a development team
• Understanding of backlog tracking, burndown metrics, velocity, and task definition
• Lean Methodology Certification(s)
• Experience with scaling Agile frameworks such as SAFe or LeSS.

What We’ll Provide: 

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.  

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out  
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more 
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.  

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.