Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.
Are you passionate about investigating? Do you have the skills and experience to steer non-compliant businesses towards guideline adherence? Can you navigate challenging communication scenarios to ensure positive outcomes, leveraging your exceptional communication skills? Then we’re looking for you! Come join our international Fraud, Investigations & Enforcement team as our new Enforcement Specialist and help us enhance online trust and protect consumers and businesses worldwide.
As our Enforcement Specialist, you will work closely with our Disputes and Policy, Communications, and Content Integrity teams to uphold Trustpilot's trustworthiness and platform reliability. Leveraging your investigative skills, curiosity, and outstanding communication abilities, you will ensure businesses adhere to Trustpilot's guidelines effectively. Serving as our first line of defense, you will enforce business guidelines and safeguard the platform's trustworthiness.
What you’ll be doing:
- Safeguard the Trustworthiness of our platform, by enforcing our business guidelines.
- Investigate and identify misuse, such as Fake reviews, Unfair review collections, Brand misuse, and other misuse of Trustpilot’s features and tools.
- Navigate challenging communications and solve misuse scenarios to ensure positive outcomes and adherence to Trustpilot’s guidelines.
- Act as a go-to person for other departments when it comes to Enforcement-related topics.
- Cooperate with departments across Trustpilot by sharing the expertise necessary for building fraud detection tools and technologies that help us to scale better and work more efficiently.
- Assist the Fraud, Investigations & Enforcement team with the development, identification, creation, and maintenance of policies and procedures for Enforcement operations.
- Maintain our open and safe team culture by actively contributing and promoting collaboration, trust, and respect among team members.
Who you are:
- 2+ years compliance, investigative, or similar experience
- Investigative mindset with a keen eye for detail and efficiency, while taking pride in handling every case.
- Capability to make informed decisions autonomously, while operating with a degree of decision-making independence.
- Able to work both independently and in a team whilst being enthusiastic and a self-starter.
- Excellent English communication skills and the ability to understand the nuances of communication with businesses.
We are:
100% passionate about fraud and tackling misuse, but there is much more to come. We are down-to-earth, enjoy working together, have a laugh, and share knowledge to get the best out of each other. Our team is part of the Trust & Transparency team, and we drive real change within the business and the wider online review sector, with a mission to help Trustpilot become a universal symbol of trust and upgrade the world.
What’s in it for you:
- A competitive base salary ranging from $67,500 - 74,500 gross per year. This range doesn’t include any variable pay, such as bonuses, awards made under Trustpilot’s equity program, or other benefits.
- A range of flexible working options to dedicate time to what matters to you
- 20 vacation days + 2 personal days +10 paid holidays per year
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Full health insurance
- 401k matching your contributions dollar-for-dollar up to 4% of your base salary
- 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
- A friendly, fun, and open office complete with an onsite gym, gaming room and fully stocked fridge with ever-changing snacks and drinks
- Regular treats and events throughout the year, including massages in the office, happy hours, and Rockies Open Day celebrations, to name a few
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences, along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
Trustpilot Denver, Colorado, USA Office
Located in the heart of RiNo, our office is surrounded by colorful street murals, eclectic breweries and some of Denver's best restaurants.
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