Employee Relations Specialist

The Job in a Nutshell:

The Human Resources Business Partner will provide full HR cycle employee relations guidance to managers, employees, and HR team. This position will partner with Regional and Store Managers within various states and drive the roll out of new HR related initiatives and policies, provide advisement regarding performance related issues, and provide guidance and coaching on all HR related matters.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.09/16/2026

Main Ingredients:

1. Partners with and advises managers in matters of policies, practices and procedures for the organization to ensure uniformity of application of company policy and compliance with current and pending legal regulations

2. HR contact for assigned region(s) – Receives and investigates employee concerns /complaints and provides advisement to employee and / or management on required actions

3. Reviews and approves pay related changes in the HRIS system

4. Partners and advises managers on employee relations topics including performance management, communication, conflict resolution, etc.

5. Coaching and educating Crew and managers for success

6. Reviews and approves pay related changes in the HRIS system

7. Communicates and supports roll out of HR initiatives to regions

8. Identifies ADA, Leave and Work Comp needs communicated by Managers and Crew. Partners with the Leaves team to initiate next steps.

9. Presents HR related training to new and promoted managers in the organization

10. Performs other duties or projects as assigned

11. Up to 10% travel required.

Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Recipe for Success:

1. High school diploma, GED or equivalent experience is required, Bachelor’s degree in HR or related field preferred

2. Minimum 3 years Human Resource Generalist or Employee Relations experience with demonstrated skills in managing complex human resources and employee relations issues in a retail, multi-unit environment

3. HR Generalist knowledge—broad base of all HR disciplines and application; onboarding to separation

4. Working knowledge and experience of HR laws--Federal and State, including FMLA, ADA, WC and general HR governing policies; experience with verbal and written responses to unemployment claims and EEO issues

5. Demonstrated effective judgment in managing difficult situations with ability to respond to situations with urgency, in a calm and proactive manner

6. Advanced skills in establishing and maintaining effective working relationships

7. Ability to maintain high level of confidentiality regarding employee information

8. Confident in interacting with and influencing individuals at all levels within the organization

9. Excellent written and oral communication skills with the ability to communicate professionally and effectively in person, on the phone, electronically or through other means to individuals or groups.

10. Must be comfortable hosting and delivering training and presentations to individuals and small groups

11. Strong comprehension skills for understanding needs and concerns and developing and applying solutions

12. Subject matter expert in Employee Relations is required

13. Experienced in the application of negotiation and mediation skills

14. Customer service oriented

15. Proficient in Microsoft Office and HRIS platforms. HRIS platform experience preferred.

16. Strong ability to prioritize and meet deadlines

17. General business acumen and financial knowledge

18. Strong organization and time management skills

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to them by their Manager and/or other Store Support managers that may not be listed in this job description.