The Email Support Agent responds to customer inquiries via email, resolves issues, and provides information about services, billing, and policies.
C&C Container Service is a trusted local provider of roll-off containers and waste management solutions for residential, commercial and construction customers. As our operations continue to grow, we are looking for a reliable and professional Email Support Agent to provide excellent customer support remotely.
Job Summary
The Email Support Agent is responsible for responding to customer inquiries via email, resolving issues, and providing timely and accurate information. This position is ideal for someone who enjoys helping people, communicating clearly, and delivering outstanding service from a remote environment.
Responsibilities
- Respond to customer emails promptly and professionally
- Provide accurate information regarding services, billing, and policies
- Troubleshoot customer concerns and escalate issues when necessary
- Maintain records of interactions and resolutions
- Collaborate with other teams to ensure consistent customer support
Qualifications
- Previous customer service or email support experience preferred
- Strong written communication skills
- Detail-oriented and able to manage multiple inquiries simultaneously
- Comfortable using email, CRM, and office software
- Reliable, organized, and able to work independently
- Positive attitude and willingness to learn
What We Offer
- Competitive hourly pay
- Fully remote work
- Supportive team environment with training provided
- Opportunities to grow within the company
- A collaborative and friendly workplace
Top Skills
CRM
Email
Office Software
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