Document Compliance Analyst I

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

Work with the team to provide courteous, accurate, and quick responses to our customers in the field and throughout other departments of the company. Closely follow and communicate compliance and regulatory developments that affect mortgage lending compliance. Conduct research on federal, state, agency, investor regulations and guidelines.

Compensation

This role is a non-exempt position with a targeted salary range of $26/hr to $31/hr.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Conduct research on federal, state, agency and investor regulations and guidelines using proprietary systems, subscriber databases and internet resources to verify compliance with regulations.
• Identify and stay current on changes in industry regulations that impact work product. Ensure internal systems are updated as regulations change.
• Follow Document Compliance procedures to verify compliance with regulatory and internal requirements.
• Through the use of a Doc help support line, provide responsive, knowledgeable, accurate, and courteous compliance support to branches and internal departments in accordance with department defined SLAs.
• Research and resolve compliance-related issues and questions and provide compliant solutions and coaching to the field using good judgement and collaboration with the team and other departments.
• Evaluate, recreate, and escalate reported production issues to IT product team.
• Escalate matters that fall outside the scope of job duties to senior analysts or department management.
• Perform paper fulfillment of application disclosures when Truth in Lending Act (TILA) or Equal Credit Opportunity Act (ECOA) deadlines are approaching.
• Perform post close compliance monitoring audits using vendor software. Review any non-passing results and escalate issues, as needed.
• Perform project work including internal system updates, testing and validation across departments
• Research, analyze, gather documents, and provide responses for investor suspense's and investor, state, or federal exams.
• Provide administrative support, as needed.
• Use external and internal vendor databases to gather required documents.
• Communicate and submit change management tickets to external vendors.
• Perform other duties as needed.

Qualifications

• High school diploma or equivalent required; applicable college courses/technical training related to Business, Finance, Legal, etc. is preferred along with one to two years total work experience in an office environment in similar/related positions and duties.
• Strong verbal and written communication skills.
• Strong detail orientation, critical thinking skills, and highly organized.
• Strong customer service mindset.
• Exercise sound judgment, work independently in a fast-paced environment to complete work, and assigned projects in a timely manner.
• Strong sense of urgency and responsiveness.
• Intermediate math skills.
• Ability to work in a paperless environment.
• Knowledge of the overall consumer mortgage lending process (loan inception through closing), various types of mortgage products, and regulations that affect consumer mortgage lending highly preferred.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person.
• Integrity - Do and say what's right.
• Respect - Treat others with dignity.
• Collaboration - Listen and work together.
• Learning - Seek knowledge and strive for improvement.
• Excellence – Deliver the unexpected.

Supervision

• Depending on experience, intermittent to moderate supervision of work
• Depending on experience, moderate level of independent judgment and discretion used in decision-making
• Use sound judgment in executing core job responsibilities; escalate issues that represent higher risk or that fall outside scope of responsibility/knowledge.
• Works with some external vendors
• Travel: 0% - 10%

Requirements

• Physical: Work is primarily sedentary; mobility in an office setting.
• Manual Dexterity: Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Environmental:  Office environment – no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer. 

REQ#: DOCUM018440