District Manager, OnStar & Loyalty - Portland, Maine

Description
Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency and the candidate must live within commutable distance (50 miles or less) of the assigned territory.
The selected candidate will assume territorial responsibility of Portland, Maine.
Relocation: This role may be eligible for relocation.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
About the Role:
The District Manager, OnStar & Loyalty (DMO) has the responsibility to engage our dealers through regular contacts and business reviews. As an DMO, you are the subject matter expert (trusted advisor), responsible for building relationships with our dealer partners, with a focus on promoting, supporting, and coaching dealer owners, managers, sales consultants, and service advisors on the benefit and long-term profitability of engaging in General Motors (GM) software and subscription business. This requires DMO's to develop and provide in-dealership training designed to onboard customers within the new, used, commercial and service channels, driving the adoption and sales of our products and services, including, GM Rewards and the My GM Rewards Credit Card, OnStar safety services, multi-year subscription plans, and over-the-air upgrades designed enhance your vehicle's performance and ownership experience.
Experience working with automotive dealerships, in customer facing retail, sales, product training, consulting and performance coaching roles a plus.
At General Motors (GM), our OnStar team is committed to innovation with a core belief that, "Better Never Stops." Our Vision is to empower our customers and our employees, keep it simple, earn trust and lead our industry into the future as the #1 digital business team in the world.
The role allows employees to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. A work-related travel vehicle will be provided.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Clearly communicate the benefit of OnStar as GM's tech ingredient brand - get dealerships excited about our products and services as a key driver of customer experience, brand loyalty and dealership profitability.
• Establish effective relationships with dealers within your assigned territory, serving as a dealership's trusted advisor to broaden awareness, drive customer acquisition and revenue generation for GM's software and subscription business
• Act as a main liaison between OnStar, GM's vehicle brands, and your assigned dealerships, understanding the dealer's needs; establishing credibility; and taking accountability and delivering value to your dealerships and brand counterparts
• Build familiarity and engagement with the current (e.g. mobile app, Google Built-In) and future (e.g. Over-the-air updates) product offerings
• Serve as subject matter expert on all things related to the My GM Rewards Loyalty program including the Rewards Credit Cards
• Initiate and conduct live training or remote calls with dealer leadership and personnel on OnStar's portfolio of products, services, My GM Rewards, and the GM Rewards Credit Card and the proper delivery and customer onboarding process, including the ability to troubleshoot when something goes wrong
• Build strong, productive relationships within GM's field team ecosystem, including Vehicle Sales, Service & Marketing teams, Fleet and Commercial Sales team, and OnStar Business Solutions Sales teams.
• Conduct monthly sales performance analysis, leveraging data & analytics to identify opportunities and implement dealer action plans while supporting continuous improvement
• Support planning and countermeasures designed to meet and achieve aggressive monthly, quarterly, and annual performance targets and milestones
• Assist in product launches to ensure streamlined marketing and advertising between the dealer and GM
• Ensure dealers are providing customers with the technological capabilities that come with their purchase
• Monitor Dealer, District, Zone, and Regional metrics to ensure they meet or exceed the desired Goals
• Resolve all dealer-customer satisfaction issues through appropriate channels
• Be prepared to learn and adapt as our product, services and role evolves sales consultants and service advisors

Additional Description
REQUIRED SKILLS:

• 2+ years in sales and customer service
• Experience working with automotive dealerships and/or OEMs beneficial, including familiarity with new, used, commercial and service operations
• Understanding the audience; getting the message across; presenting information effectively; and communicating openly
• Willingness to work the hours required to be effective in assigned time zone, including occasional weekends and holidays
• Computer skills with Microsoft Office proficiency: Microsoft Word, Excel, PowerPoint, and Outlook
• Comfortable with technology and subscription services, including troubleshooting mobile app and internal platform issues
• Ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goals
• Excellent oral and written communication skills
• Proper use of language, grammar, and diction
• Ability to travel 60 to 70 percent of the time, including overnights when applicable

SOFT SKILLS

• Agile learner, continuous improvement "Better Never Stops" mindset
• Driven and self-motivated
• Prioritizing skills, Multitasker
• Adaptable, embrace change
• Problem-solving skills
• Detail-oriented and organized
• Verbal and written communication

EDUCATION:

• Four-Year Accredited College Degree preferred but previous professional experience, including active-duty military service, will be considered as an alternative

PERKS:

• Home-based employment with daily travel to automotive dealerships/Service Centers in assigned territory.
• Bonus incentive program.
• Overnight work-related travel, up to 75% based on the needs of the business
• Company-issued GM vehicle for work/personal use (payment, maintenance, and insurance all paid by the company)
• Expense and Frequent Flyer reimbursement program which allows employees to retain points and/or mileage from approved work-related travel.
• A laptop and cell phone will be provided
• Company paid hotspot service to allow for internet while on the road or at home

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