Director of Sales Operations - DFW preferred and/or Remote

Requisition Number: 2354818
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together
HealthMarkets is one of the largest sales agencies serving the insurance needs of individuals and families in both the Under 65 and Senior markets. As we continue to evolve our operating model to better support a large 1099 field force, HealthMarkets is establishing a new Director of Sales Operations role. This role is mission-critical to strengthening the connection between the independent field leadership and the corporate enterprise, ensuring the field is fully enabled to succeed in selling through scalable solutions, strong partnership, and disciplined execution.
This role serves as a senior problem-solver, strategic integrator, and trusted liaison who translates field needs into actionable enterprise initiatives.
The Director of Sales Operations partners closely with 1099 Field Leadership, Sales Support functions, and Corporate stakeholders to identify, prioritize, and resolve complex business challenges that impact agent productivity and selling success. This role does not carry direct revenue or agent production accountability, nor does it manage a sales region.
Instead, the Director of Sales Operations focuses on:

• Solving advanced, cross-functional problems that impede field effectiveness
• Leading critical initiatives that enable growth, compliance, and operational excellence
• Acting as a senior conduit between the field and corporate teams to ensure alignment, clarity, and execution
• The role requires enterprise-level thinking, strong influence skills, and credibility with both field leaders and corporate executives.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Field Enablement & Strategic Problem Solving
  • Serve as a senior liaison between 1099 Field Leadership and the corporate office, ensuring field perspectives are represented in enterprise decision-making
  • Identify systemic barriers to field success and lead cross-functional efforts to design and implement solutions
  • Address complex, non-routine issues that require advanced judgment, influence, and coordination across multiple business units
  • Proactively surface trends, risks, and opportunities impacting the field force and recommend strategic actions
• Critical Initiatives & Enterprise Execution
  • Lead high-priority, enterprise-level initiatives that directly enable agent productivity, selling effectiveness, and operational readiness
  • Translate corporate strategies, programs, and changes into clear, field-ready execution models
  • Partner with Sales, Compliance, Operations, Technology, Finance, and Marketing teams to ensure initiatives are practical, scalable, and adopted by the field
  • Establish success metrics and feedback loops to assess impact and continuously improve outcomes
• Field Partnership & Communication
  • Build strong, trust-based relationships with senior 1099 Field Leaders across markets
  • Act as a credible advisor to field leadership on enterprise priorities, constraints, and opportunities
  • Ensure consistent, two-way communication between the field and corporate teams, reducing friction and misalignment
  • Support change management efforts by anticipating field impacts and mitigating disruption
• Governance, Compliance & Operational Excellence
  • Partner with Compliance and Risk teams to ensure field-facing initiatives align with regulatory and policy requirements
  • Help design guardrails that enable selling while maintaining compliance discipline
  • Support continuous improvement of processes, tools, and operating rhythms that impact the field experience

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 10+ years of progressive leadership experience within health insurance, Medicare, life, supplemental benefits, or a related industry
• Deep experience working with or supporting 1099 field organizations
• Demonstrated ability to solve complex, ambiguous problems across organizational boundaries
• Proven success leading enterprise initiatives without direct authority
• Proven solid executive communication, influence, and stakeholder management skills
• Proven high level of business acumen, judgment, and organizational savvy
• Proven clean compliance and regulatory history
• Compliance with all UHG employee policies

Preferred Qualifications:

• Experience in field enablement, sales operations, strategy, or enterprise program leadership
• Proven background in large, distributed sales or advisory organizations
• Proven to change management or transformation experience in a regulated environment

Why This Role Matters
This role plays a critical part in enabling the HealthMarkets field force to succeed by ensuring that enterprise strategy, tools, and processes truly work at the point of sale. The Director of Sales Operations helps bridge the gap between corporate intent and field reality-driving clarity, alignment, and results at scale.
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.