Director, Quality Assurance

Company: EverCommerce Solutions Inc. 

Worksite Address: 3601 Walnut Street, Suite 400, Denver, CO 80205. This is a fully remote position. Work from home benefit provided. Worksites are unanticipated.

Job Title: Director, Quality Assurance

Salary: $217,150.00/year

Job Duties:

• Develop and execute the overall QA vision, strategy, and roadmap in alignment with product and engineering goals.

• Build, scale, and lead a global QA team, including onshore and offshore members.

• Establish KPIs, metrics, and reporting processes to measure software quality and team effectiveness.

• Design and oversee robust automated testing frameworks including UI, API, performance, and regression.

• Ensure comprehensive performance/load testing strategies are in place for high-volume SaaS environments.

• Oversee and improve CI/CD pipelines for continuous deployment.

• Leverage AWS, Azure/OCI or GCP services to scale testing infrastructure.

• Evaluate and integrate AI-driven QA tools to enhance testing accuracy, coverage, and speed.

• Stay up to date on the latest testing tools, frameworks, and trends—introduce best-of-breed technologies.

• Work closely with Product Management, Engineering, Compliance, and Customer Support to ensure test coverage and release readiness.

• Collaborate with Regulatory and Security teams to meet HIPAA, HITRUST, and other compliance requirements.

• Champion quality and operational excellence by promoting test-first and shift-left approaches.

• Continuously improve QA practices, tools, and team performance.

• Use SaaS platforms in regulated industries including healthcare and life sciences to validate software quality, ensure regulatory compliance, and maintain audit-ready documentation.

• Perform frameworks and load testing of cloud-based applications.

• Apply knowledge in healthcare domains to ensure software meets industry-specific quality standards, patient safety requirements, and clinical workflow needs.

• Manage distributed/offshore QA teams.

• Perform automated functional, regression, integration, and end-to-end testing using modern test automation tools including Selenium, Cypress, Playwright, and TestNG.

• Use CI/CD tools and cloud platforms including Jenkins, GitHub Actions, AWS, Azure/OCI and GCP to implement continuous testing pipelines, automate deployment validation, and ensure release quality.

• Use AI-enhanced testing tools including Testim, Functionize, and Mabl.

• Ensure compliance with healthcare standards including HIPAA and HITECH/HITRUST 2.
• Use Kubernetes, Docker, container and networking expertise to accelerate test automation, improve test coverage, and reduce manual testing effort.
• Test and develop terraform infrastructure scripts.
• This is a fully remote position. Work from home benefit provided. Worksites are unanticipated.
• Domestic travel is required once per quarter for up to 3 to 4 days per trip.

Primary Requirements:

Education: Master's degree in Business Administration, Business Informatics, Computer Science, Information Technology, or a closely related field.

Experience: At least five (5) years of experience as a Principal Applications Developer, Lead Architect, Sr. QA Engineer, Product Test Engineer, Network Administrator, or a closely related occupation. 

Alternative Requirements:

Education: Bachelor's degree in Business Administration, Business Informatics, Computer Science, Information Technology, or a closely related field.

Experience: At least seven (7) years of experience as a Principal Applications Developer, Lead Architect, Sr. QA Engineer, Product Test Engineer, Network Administrator, or a closely related occupation.  

Special Requirements: Five (5) years of experience in a leadership role.

Demonstrable knowledge and prior experience in:

• SaaS platforms in healthcare, life sciences, or similarly regulated industries;
• Performing frameworks and load testing of cloud-based applications;
• Healthcare Applications testing;
• Managing distributed/offshore QA teams;
• Each of the following modern test automation tools: Selenium, Cypress, Playwright, and TestNG;
• Each of the following CI/CD tools and cloud platforms: Jenkins, GitHub Actions, AWS, Azure, OCI and GCP;
• Each of the following AI testing tools: Testim, Functionize, and Mabl;
• Healthcare compliance standards including HIPAA and HITECH/HITRUST 2;
• Kubernetes and Docker;
• Testing and developing terraform infrastructure scripts.

Travel Requirements: Domestic travel is required once per quarter for up to 3 to 4 days per trip.

Work Hours: Full-time, 8:00 a.m. – 5:00 p.m., Monday – Friday.

To Apply: Please apply through https://www.evercommerce.com/about-us/careers. Only qualified applicants should apply. Must have U.S. employment authorization. Do not apply if you are in F-1 or H-1 status or otherwise require employer sponsorship for U.S. employment authorization.

Benefits Information: https://www.evercommerce.com/about-us/careers/