Jobs at EverCommerce

Manage 10–20 enterprise healthcare accounts as a strategic advisor, driving adoption, retention, renewals, expansion, and measurable business outcomes. Develop success plans, conduct executive and quarterly business reviews, monitor account health, identify risks, support cross-sell opportunities, coordinate escalations, guide change management, and advocate for customer needs with Product and Engineering. Requires strong executive communication, consultative skills, data-driven decision-making, and SaaS customer success experience.

Own budgeting, long-range planning, forecasting, variance analysis, revenue modeling, and financial insights for a software vertical. Evaluate business cases, pricing, hiring, product investments, and growth initiatives while advising leadership, identifying risks and opportunities, and improving financial processes and reporting.

Own sales forecasting, commissions, territory and quota planning, deal desk, order-to-cash audits, and partner attribution. Build reporting and dashboards, improve forecast accuracy, enforce pricing and discount discipline, and provide actionable insights to leadership. Manage two direct reports and drive sales productivity through process improvements, AI tools, predictive modeling, and LLM-assisted workflows. Partner with Sales, Finance, Legal, People, and executive leadership across a distributed SaaS organization.

Provides remote customer and technical support for Briostack software users through email, chat, and phone. Troubleshoots account, billing, scheduling, payment, reporting, and application issues; manages tickets in Zoho Desk and Jira; documents investigations; reports bugs; educates customers; escalates complex cases; collaborates with internal teams; and shares recurring feedback and feature requests.

Leads Sales Operations execution across multiple products and sales motions. Manages Sales Operations and Insights analysts, oversees forecasting, pipeline governance, sales cadences, performance reporting, CRM governance, and process optimization. Partners with Sales, Finance, Partnerships, and systems teams to improve predictability, seller productivity, partner-channel performance, and operational scalability. The role requires advanced Salesforce, analytical, leadership, stakeholder management, and B2B SaaS operations expertise.

Own growth strategy and execution for the CollaborateMD product line, including MQL and pipeline targets, paid media, organic content, ABM, outbound, customer expansion, advocacy, launches, events, and partner marketing. The role manages agency relationships, collaborates with Sales, Product Marketing, RevOps, and Customer Success, and uses performance reporting and experimentation to improve demand generation and conversion.

Own marketing automation systems, Salesforce integrations, lead scoring and routing, lifecycle workflows, data governance, attribution, dashboards, and full-funnel reporting across four healthcare SaaS product lines. Administer HubSpot, Marketo, SharpSpring, and related integrations while establishing cross-product standards. Partner with Sales, Marketing, Revenue Analytics, and AI specialists to improve pipeline performance, predictive scoring, data quality, and executive reporting.

Own the vision, roadmap, and outcomes for Revenue Cycle Management automation within CollaborateMD. Partner with design, engineering, and RCM users to develop AI-enabled solutions for claims submission, accounts receivable follow-up, payment posting, denials, and appeals. Translate requirements into user stories, define success metrics, and deliver scalable workflows that reduce manual billing work and improve reliability, adoption, and operational efficiency.

Manages sales and customer experience commission cycles, incentive compensation plans, discount approvals, reconciliations, disputes, reporting, and audit controls. Partners with Sales, Finance, HR, Accounting, and RevOps to ensure accurate payouts, billing alignment, data integrity, and compliance. Supports compensation systems, CRM and CPQ enhancements, dashboards, vendor tracking, and continuous process improvement.

Own and scale the B2B account-based marketing strategy for improveit 360. Responsibilities include target-account selection and tiering, buying committee engagement, intent and personalization programs, Sales alignment, MQA funnel ownership, ABM technology strategy, performance measurement, and roadmap development. The role partners closely with Sales, RevOps, Marketing Operations, Paid Media, Content, Product Marketing, and Events to drive account engagement, pipeline, and revenue.

Designs, builds, tests, and deploys AI-enabled automations and copilots for GTM and RevOps. Creates reusable agent templates, prompt libraries, and orchestration patterns; implements end-to-end API integrations; monitors performance; documents and hands off production solutions; and trains/coaches business teams on safe, responsible AI usage and prompting best practices.

Owns Workday Learning, Recruiting, Talent, and Advanced Compensation functionality. Designs, configures, tests, and deploys business processes, security settings, automations, integrations, and AI-enabled workflows. Partners with HR, Finance, IT, and analytics teams to improve processes, reporting, data integrity, compliance, and user experience. Leads requirements gathering, change management, training, release planning, audit support, and system enhancements while providing advanced user support and guidance to junior team members.

Leads EverCommerce’s payments strategy, product development, commercialization, and growth across its SaaS portfolio. Owns adoption, processing volume, revenue, retention, customer experience, and profitability outcomes. Partners across product, engineering, sales, marketing, operations, risk, finance, and data to launch payment capabilities, improve merchant lifecycle performance, and build scalable embedded finance solutions. The role also develops payments talent, influences executive stakeholders, and drives cross-functional execution across global markets.

Own growth marketing and customer acquisition strategy for an assigned B2B SaaS business. Manage funnel performance, integrated campaigns, forecasting, experimentation, channel optimization, and pipeline contribution. Partner with Sales, Revenue Operations, Product Marketing, and cross-functional marketing specialists to improve acquisition, conversion, attribution, and marketing efficiency. Develop strategic growth plans, identify opportunities, and drive accountability without necessarily managing execution teams directly.

Leads end-to-end process improvement across healthcare software functions by mapping current workflows, analyzing operational data, identifying constraints, redesigning processes, and driving adoption. Establishes measurable baselines, operating metrics, standard work, and training; partners with engineering on automation, Finance on savings measurement, and business leaders on sustained change.

Lead Joist’s customer acquisition and growth strategy across web and mobile. Own a multimillion-dollar acquisition budget, channel mix, forecasting, experimentation, analytics, and performance optimization. Partner with Paid Media, SEO, Lifecycle, Product Marketing, and Analytics teams to improve acquisition efficiency and scale growth. Present performance insights and recommendations to senior leadership while influencing cross-functional teams and driving strategic planning.

Lead product strategy, roadmap, and execution for ZyraTalk and EverPro’s AI voice product line. Drive integrations across vertical SaaS products, prioritize voice and automation capabilities, conduct customer discovery, define KPIs, and partner with engineering, AI, sales, and customer success teams. The role also owns commercialization, packaging, adoption, and the transition from founder-led development to a scalable product management discipline.

The Account Executive will prospect independently, build a self-sourced pipeline, demonstrate healthcare software and RCM solutions, and manage consultative sales cycles through contract close. Responsibilities include Salesforce opportunity management, quota attainment, proposal development, customer needs analysis, and mentoring new team members. The role is hybrid in Woburn, Massachusetts, with potential travel to company offices and headquarters.

Lead Joist’s full-stack marketing strategy across acquisition, brand, product marketing, lifecycle, and go-to-market. Own growth, revenue, retention, experimentation, measurement, budget allocation, and the launch of Joist+. Build and lead a high-performing marketing team while partnering with Product, Growth, Data, Support, and central Marketing. Drive measurable customer and revenue outcomes across web and mobile product-led growth channels.

The staff software engineer will lead technical design, develop AWS microservices and automation solutions, and mentor team members.