Director, Product Management (Mid-Market)

Director, Product Management (Mid-Market)

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Are you an experienced and results-driven professional looking for a challenging leadership role?

About this Role:

The Director, Product Management (Mid-Market) is a strategic leadership role responsible for driving enterprise-wide transformation initiatives that accelerate growth, strengthen client-centric capabilities, and enhance market competitiveness within the mid-market segment.

This role carries a clear mandate to build, scale, and evolve the organization’s mid-market presence, partnering with senior leadership and cross-functional teams to design and execute transformation programs that unlock new growth opportunities. The Director will translate market insights, client needs, and emerging trends—including AI-driven capabilities—into actionable initiatives that differentiate offerings, expand market share, and position the organization as a leader in mid-market CX solutions.

Responsibilities:

• Strategic  
• Lead a portfolio of mid-market-focused transformation initiatives, with a focus on driving revenue growth, improving scalability, and enhancing client engagement
• Translate market trends, competitive intelligence, and client insights into actionable programs that strengthen positioning, increase win rates, and accelerate growth across the mid-market segment
• Partner with senior leadership to define and execute a mid-market growth roadmap, including prioritization of target segments, solutions, investments, and operating models
• Develop and enable sales and market-facing teams with differentiated messaging, value propositions, and solution narratives tailored to mid-market buyers
• Identify and integrate AI-driven capabilities and digital innovations into mid-market solutions to enhance differentiation, scalability, and client outcomes
• Drive alignment between product, delivery, and sales organizations to ensure offerings are competitive, market-relevant, and optimized for mid-market clients
• Manage strategic vendor and ecosystem partnerships to enhance solution breadth, support innovation, and deliver cost-efficient, scalable services aligned to mid-market needs
• Establish and track KPIs tied to mid-market growth, pipeline development, win rates, client satisfaction, and transformation outcomes; leverage insights to continuously refine strategy
• Influence senior stakeholders and lead cross-functional teams to align priorities, accelerate execution, and deliver measurable mid-market expansion and performance results

Requirements:

• 10+ years of experience in transformation, operations, strategy, or growth-focused roles within enterprise environments
• Proven ability to lead cross-functional transformation initiatives that drive growth and measurable business impact
• Demonstrated success building, scaling, or expanding solutions and capabilities within the mid-market segment
• Experience in BPO, CX services, shared services, or transaction-processing environments preferred
• Strong understanding of market dynamics, client expectations, and emerging trends (including AI) within CX and service delivery
• Bachelor’s degree required; advanced degree a plus
• Experience supporting mid-market growth strategies with a strong emphasis on sales enablement and client-centric solutions
• Background in consulting, commercial strategy, or enterprise transformation roles
• Experience integrating AI, analytics, or digital capabilities into client solutions
• Experience managing vendor and partner ecosystems within a technology or services-driven environment

Preferred Experience

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:

• Remote work: Enjoy the convenience of working from home and maximize your time.
• Flexible Working Hours: Flex the times you work during the day, allowing you to balance your home life and work.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit your needs and start on the first day of employment.
• Retirement Savings: We support you as you invest in your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

• Bring your authentic self to work.
• Grow and thrive, both personally and professionally
• Make a difference with our clients, in our communities, and with the millions of people we support.

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best. 

Pay Transparency: 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $160,000 - $180,000.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.