Director, People Operations and Total Rewards

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role: 

FareHarbor is seeking a Director, People Operations and Total Rewards to lead the development and delivery of scalable people operations across our global organization. This role will oversee the full scope of HR operations - including HR technology, data and analytics, compensation, benefits, and employee support programs. The ideal candidate brings strong experience in building operational excellence, enabling technology, and aligning total rewards with company goals and employee needs.

What you’ll do here:

• Oversee the delivery of core HR operations across the employee lifecycle, ensuring accuracy, efficiency, and compliance across global regions (U.S., Netherlands, Australia).
• Lead the development of scalable HR processes and service models in partnership with cross-functional teams.
• Ensure a high-quality employee experience by supporting effective, timely resolution of HR inquiries and transactions.

• Provide strategic oversight of HR systems, including Workday, in close partnership with our parent company, Booking.com.
• Lead initiatives that enhance system capabilities, enable user self-service, and improve integration across platforms.
• Ensure data integrity, system security, and compliance with privacy and governance standards.
• Collaborate globally to advocate for FareHarbor’s HR technology needs within a shared infrastructure.

• Drive the development and execution of HR data and analytics strategies that deliver clear, actionable insights to inform decisions across the employee lifecycle.
• Synthesize data into executive-ready reporting and dashboards to inform workforce planning, talent strategy, and organizational health.
• Guide the use of metrics such as turnover, engagement, compensation trends, and headcount trends to drive decision-making across the HR function.
• Oversee compliance with regulatory reporting requirements (e.g., EEO, OSHA), while expanding the analytics function beyond compliance to drive strategic insight.

• Lead the design and delivery of global total rewards program that reflect FareHarbors values and align with our evolving business strategy while collaborating closely with our parent company, Booking.com, to support and align with this philosophy
• Oversee the full annual compensation cycle - including benchmarking, pay modeling, and merit/incentive planning - in partnership with key stakeholders.
• Develop and maintain job architecture frameworks that support internal alignment, career progression, and a consistent compensation philosophy.
• Equip leaders with the tools and insights needed to manage compensation decisions confidently and transparently.
• Partner with Finance on budgeting, forecasting, and cost analysis for all total rewards programs.

• Lead, coach, and develop a high-performing team responsible for HR systems, operations, data/analytics, and total rewards.
• Collaborate closely with stakeholders across HR, Finance, Legal, IT, and Booking.com to ensure alignment of processes and priorities.
• Serve as a trusted partner to the VP of HR and broader leadership team in advancing the people strategy through operational excellence.

Requirements:

• 8+ years of progressive HR experience, including team leadership and ownership of HR operations, systems, or total rewards.
• Bachelor’s degree in HR, Business, or related field; Master’s or certification (e.g., SHRM, CCP) preferred.
• Experience with HRIS platforms (e.g., Workday) and leveraging data for decision-making.
• Strong communication, collaboration, and stakeholder management skills.
• Knowledge of global HR practices, compliance, and compensation program design.

Benefits 

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $132,720-$199,080, plus 20% bonus potential

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.

Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.